Hello,
Thank you for bringing this issue to our attention. I invite you to contact the customer support following this form:https://help.accor.com/s/contact?language=en_US&topicId=0TO7Q000000D8meWAC&webFormId=a0i3W000001w35TQAQ. They will be able to help you.
Best,
Cyrielle, o.b.o The Accor ALL App team