MyAflac

Aflac US

About this app

Access your Aflac account 24/7 with MyAflac®.
Register for MyAflac to access information about your coverage, at your convenience.
- Submit claims and check claims status
- View secure messages including your explanation of benefits
- View and manage your coverage
- Make changes to your policies
- Make payments and enroll in direct deposit for fast claim payments
- View your agent’s contact information
- Enroll in Aflac Always to keep your coverage at the same rate – even if circumstances change
Download the MyAflac app today.

Ratings and reviews

One star is a bit too high to rate this so called "App", it doesn't work whatsoever. I've tried to uninstall and reinstall, I've tried closing the app reopening it, and nothing. When you have an injury and you're trying to file a claim or view your messages or anything at all, the app just tries to load any category without success. It used to work in the past. Now it is completely useless. HORRIBLE.

[ + ] I like the idea of the app for the ease of submitting claims from my phone. For me, the website is much less complicated & frustrating. [ - ] I have never once been able to open or view any message through this app. I have installed, reinstalled & updated everything, no change or improvement. I have to upload the same documents multiple times for each claim because the app freezes on the upload during the initial claim entry. Sometimes the documents still doesn't upload or send.

It does make filing easier. However, uploading seems like an old dinosaur. The way you go about uploading takes forever if there is multiple documents. Should be able to select your files, hit upload and done. The other one is that with my first claim, it kept asking me to print a document, however, there is no way to find it. No way to Search for it either on the app or on their website. Needs a lot of improvement.

What's new

This release includes improved stability, security, and design.