Description
Wherever, whenever …get the Ecobank Mobile app and make everyday banking as easy as ABC!
The Ecobank Mobile app allows you to enjoy our banking services from the comfort of your mobile device. The app provides you with an easy channel to manage your account and conduct financial transactions in a simple and secured manner. This means it is available wherever you are with your mobile device. The app also gives you access to the new Ecobank Xpress Account.
It is one app available for all 33 countries where Ecobank operates.
Features on the Ecobank Mobile App include:
- Send Money to 33 African Countries instantly
- Open an Ecobank Xpress Account
- Check Account balances & transaction history
- Airtime TopUp for Self / Other
- Pay Billers & Merchants
- Account Statement Request
- Block Card / Cheque Request
- Locate the nearest Ecobank Branch / ATM
Move on Up… get the Ecobank Mobile App
The Ecobank Mobile app allows you to enjoy our banking services from the comfort of your mobile device. The app provides you with an easy channel to manage your account and conduct financial transactions in a simple and secured manner. This means it is available wherever you are with your mobile device. The app also gives you access to the new Ecobank Xpress Account.
It is one app available for all 33 countries where Ecobank operates.
Features on the Ecobank Mobile App include:
- Send Money to 33 African Countries instantly
- Open an Ecobank Xpress Account
- Check Account balances & transaction history
- Airtime TopUp for Self / Other
- Pay Billers & Merchants
- Account Statement Request
- Block Card / Cheque Request
- Locate the nearest Ecobank Branch / ATM
Move on Up… get the Ecobank Mobile App
My review
Review from
Reviews
3.9
6,641 total
5 3,706
4 915
3 706
2 309
1 1,005
Lawrence Appiah
I prefer the old version than the update. Old version is easy to use and faster. After updating, the mobile money transfer is not working. Safe beneficiary - I save a beneficiary for GCB account and it appears at the ecobank account section, Mobile money transfer - Kindly asking ecobank not to charge when I send money from my account to any MTN mobile money number. Ecobank do something I think you can do better than this new update which is not better than the old one. For these reasons I'm giving you 3 stars for now. Thanks.
Ezra Efe
Regrets. Ever since I tried using the mobile banking app,this happened to be the worst. The platform always locks me out. Ask for charges. I have laid complaints at the banking hall customer care and even called the online call center yet no solution. Can't even use my card for online transactions like Pos and online transfer cos I was locked out by d app.
Earlier I couldn't use my app because I uninstalled it then I had a live chat with customer care - Mr. Isaac. Now am back! I can't say how happy I am. Those few hours was as if I've totally lost it. The upgrade is superb, Real people are there to answer you if u are patient. Thank you! Am so excited. EVERY ONE SHOULD USE THIS APP!!
Dear Ecobank, this is the most inconvenient and frustrating mobile banking app I've used in a while. A total waste of my download data and storage space to say the least. I am fuming. Your customer care don't help much either. I should probably stop banking with y'all as I can't stand the ineptitude any further.
Seth Gogo Egoeh
The fund transfer feature can be better. The save beneficiary feature is not working. There should be a module or menu to see saved beneficiaries and transact from there, which is currently not the case. The bank name is not even saved if you succeed in locating saved beneficiary. It should also be possible to view statements in the app without giving email address. For these reasons I'm giving 3 stars
willy Ajeba
Regret Infact i regret the update i did to this app. Imagine the huge data 72mb + is huge. Yet i tried several times to activate no way. after sending code to my phone it keeps saying Invalid activation key. Something that was generated by your system. Imagine, the update doesn't even have good background. infact i regret the update. I had to uninstall and start all over again. same story till now .by this update the app has become trash. If ever i succeed no more update. Pls guys be careful about updates on this app
User reviews
I prefer the old version than the update. Old version is easy to use and faster. After updating, the mobile money transfer is not working. Safe beneficiary - I save a beneficiary for GCB account and it appears at the ecobank account section, Mobile money transfer - Kindly asking ecobank not to charge when I send money from my account to any MTN mobile money number. Ecobank do something I think you can do better than this new update which is not better than the old one. For these reasons I'm giving you 3 stars for now. Thanks.
Ecobank October 2, 2017
Thank you for your feedback, Lawrence. Kindly have a chat with us via www.ecobank.com so that we can assist you with all your complaints. Regrets. Ever since I tried using the mobile banking app,this happened to be the worst. The platform always locks me out. Ask for charges. I have laid complaints at the banking hall customer care and even called the online call center yet no solution. Can't even use my card for online transactions like Pos and online transfer cos I was locked out by d app.
Ecobank September 7, 2017
Thank you for contacting us, Ezra Efe. Kindly have a chat with us via www.ecobank.com so that we can assist you to unlock your account. Earlier I couldn't use my app because I uninstalled it then I had a live chat with customer care - Mr. Isaac. Now am back! I can't say how happy I am. Those few hours was as if I've totally lost it. The upgrade is superb, Real people are there to answer you if u are patient. Thank you! Am so excited. EVERY ONE SHOULD USE THIS APP!!
Ecobank September 7, 2017
Thank you for banking with us. Dear Ecobank, this is the most inconvenient and frustrating mobile banking app I've used in a while. A total waste of my download data and storage space to say the least. I am fuming. Your customer care don't help much either. I should probably stop banking with y'all as I can't stand the ineptitude any further.
Ecobank September 25, 2017
Thank you for your feedback. We are sorry to hear that you are facing challenges. Kindly have a chat with us via www.ecobank.com so that we can assist you promptly. The fund transfer feature can be better. The save beneficiary feature is not working. There should be a module or menu to see saved beneficiaries and transact from there, which is currently not the case. The bank name is not even saved if you succeed in locating saved beneficiary. It should also be possible to view statements in the app without giving email address. For these reasons I'm giving 3 stars
Ecobank August 30, 2017
Your feedback is well noted, Seth. Regret Infact i regret the update i did to this app. Imagine the huge data 72mb + is huge. Yet i tried several times to activate no way. after sending code to my phone it keeps saying Invalid activation key. Something that was generated by your system. Imagine, the update doesn't even have good background. infact i regret the update. I had to uninstall and start all over again. same story till now .by this update the app has become trash. If ever i succeed no more update. Pls guys be careful about updates on this app
Ecobank August 30, 2017
Thank you for contacting us, Willy. Please try again. If you face further challenges, do not hesitate to chat with us via www.ecobank.com so that we can assist you promptly. Thank you Ecobank for fixing the problem this app had with infinix note 3 phones. The user experience is also even better now. I'm so happy to be my own personal banker again; I absolutely love it. You are indeed the Bank of the Year
Ecobank August 21, 2017
Thank you for banking with us. Thought it'd be easy, been having issues since I downloaded it, went to request for internet banking of which I got user name and password, now I still can't use it as it's been asking for otp otp I never received. Getting tired of ecobank,,,, all the chats have been futile, the agents are rude ,they disconnect like one is a beggar, those who respond promise to assist end up doing nothing. May have to change my account soon. Stopping all transactions. It's so sad and frustrating
Ecobank October 6, 2017
Sorry to hear that, Rapheal. Kindly have a chat with us via www.ecobank.com so that we can assist you promptly. I have tried so many times to activate the app but without any success. The activation code sent doesn't go through and so the app is just sitting on my phone doing nothing at all. Kindly work on it and fix it as it's very important I have the app functional on my phone
Ecobank September 11, 2017
Thank you for contacting us. Kindly chat with us via www.ecobank.com so that we can assist you promptly. I decided not to download this update, it's 72MB. This is too large and will consume much memory after installing. Other Banks app are from 1MB plus to 7MB and works very fine. Please reduce it's size and only include necessary activities. Thank you.
Ecobank September 11, 2017
Your feedback is well noted. Thank you. Those are the credentials i used. The PAN and the PIN number. I have logged this issue on web chat about four times already in the past month so I don't think doing that will help. You're the developer, if you can't figure it out, who can surely...
Ecobank October 12, 2017
Thank you for contacting us, Denis Bomugisha. For card activation, you need to input your Card number (PAN) and the PIN you use at the ATM. Please retry and revert via web chat if you encounter any further challenges. It's a waste of time time and expensive data! Non EcoBank cards are not supported! I tried GTBank master card and first bank verve card, both were not supported.
Ecobank August 25, 2017
Thank you for contacting us. Please try again. If you face any further challenges, please chat with us via www.ecobank.com so that we can assist you promptly. This app keeps crashing on Infinix note 3 running NOUGAT and after several complaints you guys are yet to fix the bug... Too bad.... Only If i can give 0 ratings.
Ecobank August 27, 2017
Thank you for your feedback, Itiola Ayodele. Please note that we have updated the app and fixed this Infinix issue. I am very disappointed right now. I was using the older version and it was working fine. I changed my phone and downloaded the app again but this time round I can't access it because the access procedure has changed. I school in turkey but I was able to access the older version but i cant access it now because i changed my phone. The app asked for my telephone number to ecobank account so that they send a code to number which I have no access to because I'm in turkey. What's the point of having a mobile app if you can't access it anyway you are in the world. Please fix it
Ecobank October 12, 2017
Thank you for contacting us. Kindly send a mail to your branch to update your contact information to your phone number in Turkey. After that, kindly have a chat with us via www.ecobank.com so that we can help you migrate your account for you to use on the new phone. Ecobank, the app has greatly improved since you launched it, and I'm very happy with it. One problem though, it's not possible to find the app if my playstore is set to another market. Relatives living abroad are therefore unable to download the app to manage their Ecobank accounts. Are you looking at a fix for this,?
Ecobank August 23, 2017
Dear Kofi, thank you for your feedback. Kindly let your relatives try again. The app is available in many markets all over the world. You guys take us for a joke or what? Why activation code is always wrong even if it automatically types in. U guys should shut it down for us to know it not there. This unreliable platform speaks very badly about Ecobank
Ecobank August 30, 2017
Thank you for contacting us. Please try again. IF you face any further challenges, please do not hesitate to chat with us via www.ecobank.com so that we can assist you promptly. This app is really frustrating. Its zero user friendly. Who transfer airtime between 0-100cfa and it never works anyways plus the others. Dislike your customer service and services this app offer. Will take me a ledger to explain my dissatisfaction. Please send your IT app whatever guys to learn from other international mobile banking app.
Ecobank September 25, 2017
Thank you for contacting Ecobank, Ayaba Ngu Blaise. We are sorry to hear that you are experiencing challenges. Kindly have a chat with us via www.ecobank.com so that we can assist you promptly. the innovation of linking other banks debit card to this mobile app is superb... please keep it up and follow it through. currently i am unable to activate the app. error message " request unsuccessful failed to send activation SMS". help out
Ecobank August 23, 2017
Thank you for your feedback, Oluwatobi. Please chat with us via www.ecobank.com so that we can assist you to resolve this issue promptly. I can't transfer to edc account and as unethical as some of their staff could be after calling they make you wait and never answer....we know the job is demanding but when concerns have been sent it more than twice..... then you should know it's urgent
Ecobank September 29, 2017
Thank you for contacting us, Nana Yaw. We would require more details in order to assist you. Kindly have a chat with us via www.ecobank.com so that we can assist you promptly. This app is a total mess,when other banks are using just 3 digit numbers to transfer funds, eco bank is still here using app that never work. The activation key process is a mess, after downloading the app,u guys sent activation key which instantly says invalid. I've being trying to activate it now for days without results.
Ecobank September 7, 2017
Thank you for contacting us. We are sorry to hear that you were unable to activate your account. Kindly have a chat with us via www.ecobank.com so that we can assist you promptly. Asides all those comment, I've discovered that this bank transaction receipt is the worst among others. You should make the after transaction receipt to display account name, account number, description (narration) and amount. It'll ease your Customers of some stress. Thanks.
Ecobank October 2, 2017
Thank you for your feedback, Bunmi Owolabi. We would work on this issue. I just loaded it, it recognized my phone number and sent activation code, upon entering the code automatically, it said the code was invalid. So I can't even get beyond activation page to know if the app is useful or not
Ecobank September 7, 2017
Thank you for contacting us, Paul. Kindly have a chat with us via www.ecobank.com so that we can assist you to activate your account. I'm very glad you are embrassing the future technology by going electronic. We were taken aback by the infrastructural changes you made of recent but we believe you did what was best for your customers and the bank as a whole. Thanks and keep it up
Ecobank August 21, 2017
Thank you for banking with us. Honestly, this is a stupid app from you people. It takes a lot of space on the ram, it could not process activation code besides, each time such activation code is sent, I will pay for it both from my bank account and the data that I use. It is not a must that you release upgrade for an app that you cannot manage and that you have not tested very well. IT KEEPS ON SAYING INVALID ACTIVATION KEY 🔑. NONSENSE.
Ecobank September 25, 2017
Thank you for your feedback, Peter. We are sorry to hear that you are facing challenges. Please go to your phone settings, navigate to apps, clear data of the Ecobank Mobile app and try again. If you face any further challenges, please do not hesitate to chat with us via www.ecobank.com so that we can assist you promptly. Kinda good easy access, I had the old app and I updated it, then it logged out my account I've tried severally to login it keeps telling me authentication code invalid, while it's the same code they sent to me.... maybe you guys should review this app
Ecobank August 30, 2017
Thank you for contacting us, Nwankwo Kingsley. Please try again. If you face further challenges, please chat with us via www.ecobank.com so that we can assist you promptly. Rubbish App. I try Activating it, it keeps saying invalid activation key. I even contacted customer care yet no solution. Other banks are so easy to carry out transaction.
Ecobank September 4, 2017
Thank you for contacting us. Please try again. When you are on the activation page, click "Resend Activation Code" and ensure that you remain on the app. The app will automatically read your activation code. Stupid app! Setup is very challenging. Activation code sent for step up is been registered as invalid activation code! Not worth downloading!
Ecobank September 7, 2017
Thank you for contacting us, Charles. We are sorry to hear that you are experiencing challenges. Kindly chat with us via www.ecobank.com so that we can address all issues that you may be facing. Useless app. Too much memory taken (72plusmb) yet unable to select either country or language or even dial code or even do anything the app purport to do. Shirme . Absolute rubbish. Onyioshhii. Kòoni daafùen
Ecobank September 11, 2017
Thank you for contacting us, Ishaq Tijjani Usman. We would require more details in order to assist you. Kindly have a chat with us via www.ecobank.com so that we can assist you promptly. We are waiting to hear from you. Very good but was disappointed when I couldn't top up my investment account by transferring money from my savings. The agent i talked to gave me numbers which I called but no one picked.
The App is not good, it wastes my time. For the past two weeks I've been trying to logging bit its not responding WWHHHYYYY?
Well I really loved not having to stress myself to know the current exchange rates because the old version had it, but now its gone ..please do something. Its was one of the best features on it, fixing it Will do customers a whole lot of good, thanks
Ecobank August 30, 2017
Your feedback is well noted. Thank you. I was unable to activate my mobile app but made a complaint and it was rectified within minutes. ... good job
Ecobank October 2, 2017
Thank you for banking with us, Kelly. I had a great chat with customer service and every issues resolved. This app is excellent. Kindly make sure wec request for ATM cards via this App !
Ecobank December 10, 2016
Dear Francis, please chat with us via www.ecobank.com, so that your account can be unblocked. Thank you.
Update: Thank you Francis! After the update, the mobile money aspect has worked only twice. Now when I try using it, feedback is "this service is currently not available for this market. This app bogus and waste of data.
Hello team Eco, have been finding it difficult to use this app. As it keeps on giving error message invalid code. I have never once enjoyed this Bank's mobile app. It's a big shame!
Ecobank September 4, 2017
Thank you for contacting us, Hassan Jimoh Jamiu. Please have a chat with us via www.ecobank.com so that we can assist you promptly. Thank you Ecobank for introducing this App. It makes banking so easy. I can now transfer and withdraw money anytime and anywhere. Thumps up
Ecobank August 24, 2017
Thank you for your thumbs up, Elizabeth. Dear ecobank, I regret updating my ecobank mobile app, since I updated it, the app will not activate, despite selecting my country and the input of my phone number, the app will not activate, ecobank please don't make me regret this action of mine updating my ecobank app. Please do something.
Ecobank September 11, 2017
Sorry about that. To be activated, kindly click resend activation code, and wait for the text message to be delivered. The app would activate automatically. Thank you. If you face any further challenges, please chat with us via www.ecobank.com so that we can assist you promptly. This software doesn't logout even when you click log out. It only closes the app instead of login out from the software. This is a very high vulnerability.
Ecobank September 13, 2017
Thank you for contacting us, Ofosu Adjei Ben. You are not required to input a PIN anytime you launch the app, but when you are performing some transactions. For example, when you are sending funds, checking account balances, or generating an e-token, you will need to input your PIN. This is to facilitate speedy navigation on the app. I'm unable to locate EDC account type under funds transfer. How do I transfer from my account into my fixed income fund. Ghana
Ecobank August 23, 2017
Thank you for contacting us, Peter. Kindly contact edc-clientservice@ecobank.com for alternative ways of transferring funds into your account, including creating standing orders to automatically transfer fixed amounts of funds to EDC on specified dates. While other banks mobile applications set-up is easy , yours is lengthy, why do I need to link my account to app? make it easy for users
Ecobank August 23, 2017
Thank you for your feedback. To transact on the Ecobank Mobile app, you need to have a source of funds. This source of funds can be your Current or Savings account, an Xpress account or you can attach your Non Ecobank Visa, Mastercard or China Union Pay card to enjoy our great product offerings. Review deleted
What's New
- A fresh new look
- Xpress Cash - allows customers to withdraw cash from an Ecobank branded ATM or Agent
- Register using Non Ecobank cards – allows other bank card holders to use their cards
- Security Upgrade – to protect and secure mobile banking transactions
- mVisa Merchant QR payment and P2P Funds Transfer
- Bug fixes and stability improvements.
- Improved processing time for transactions.
- Adds support for android version O.
Additional information
Updated
August 20, 2017
Installs
500,000 - 1,000,000
Current Version
3.1
Requires Android
4.2 and up
Permissions
Report
Flag as inappropriate Offered By
Ecobank
