App quit working after a month with no explanation. It just crashes and quits on startup. I've tried redownloading it with the same result. The staff did not return my requests for help. I literally cannot use it so....F for effort!
Nonexistent support! The app worked fine for a person I support as a social worker, but stopped working with an update a month ago. We've tried everything to get a response from support, but nothing after a month. Everything except complaining to the responsible city politician's staff: that's next.
This is both a review for the app and the service itself. CONVOLUTED. I come from Minneapolis, where we have a similar system called "Nice Ride". Each kiosk has an electronic station. You swipe a credit or debit card, a bike unlocks, and for $10, you have 3 days of unlimited rides. With BikeTown, I went to a station--i.e. orange bike rack--and was immediately confused. You have to download an app. Make an account. Give the app your credit card information. Choose a confusing plan. Pay for the plan to get a 6 digit account number and a 4 digit pin. Then to use a bike, you need to enter the 6 digit and 4 digit numbers each time, which you have to look for in your app, unless you have an amazing memory. The plans: With Nice Ride, $10, 3-days, unlimited rides, one swipe. Easy. With BikeTown you can pay $12 for a 24 hr period with 180 usable minutes, and then it charges you more. You can also do confusing things like rent extra bikes with the same pass for $6 an hour, essentially making you mentally plan your entire families biking day in your head. Update: now many buttons on the bikes are broken, unresponsive, or get stuck. Some screens are spray-painted over so you can't see them.
Registered, asked for money, and then it stopped showing any bikes and stated connection error. My internet is fine. Also, I was out for 1.2 hours and it charged my girlfriend more than me, $7 vs $6 on the same ride. Terrible!
Complete garbage. I expected so much more from a bike share system in a city like Portland. Nonstop problems with the keypads on the bikes, bikes with mechanical issues, hubs that show available bikes that aren't there when you show up.. I could go on. Check out Nice Ride in Minneapolis to see how a bike share should work, at half the cost per day, nonetheless. Even Bcycle puts this system to shame. Save the effort and rent a bike from a shop.
Locked the bike at a hub and was promptly charged for "locking the bike outside of a hub" because of the bike's faulty gps. 4 days later I was charged again for having a negative account balance stemming from the first unnecessary fee. The problem was only resolved after a confrontation with a supervisor over the phone.
A few tweaks to improve your BIKETOWN experience.
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