Overall it is a good service. Needs a bit of improvement though. whenever you are dealing directly with customer you have to be extra careful. Even a single person can affect the reputation.) Update: Today I used the service for the first time. Traveled from Dubai Plaza, Rawalpindi to Sadar, Rawalpindi. overall experience was good. Riders dealt professionally. Process of booking a ride was also easy. However, the app itself needs improvement. - estimated rates took a long time to calculate. - Rating the bikers was extremely difficult. - they should have extra helmet for the customer. When the ride ended I looked like a troubled person with disheveled hair. ☺️ Overall very affordable and is recommended.
Yesterday was my first ride. Everything was good and will sure use it again. Imran Ali, rider of Rawalpindi, handled the ride professionally. Safe drive and follow the route that I advised. Bykea should also give the option to call the specific rider by passenger for a ride. One drawback is lack of riders in the city, it took 15 minutes for the nearest rider to reach at my pick up point. Try to hire more riders otherwise you wont be able survive in the market and expand your coverage area. Bottomline, will continue to use it.
Today I booked my first ride on BYKEA from my office at jail road to railway station, fare estimate was Rs 75 to 90. My other options are Daewoo bus cost Rs 20 but you have to wait for at least 30 minutes to over an hour and second option was rickshaw at Rs 150 to 180. Bottomline, it suited me well, will surely use in future. Amazing surprise was free first ride 😊😊😊
Please add cash option for riders who hv credits in their wallets either thy use credit first or cash secondly train ur riders about coustmer handling they are not well trained third is to devolop app for IOS so iphone user can also benefit from ur servic. Thnks if u incorporate my suggestions.
Driver came on time but after completed 1 km petrol ended and rider didn't have money. I paid for petrol and rider was riding so slow as he can make money. He took longest route and because of it i reached late at my destination.
I took my first ride yesterday and surprised to see that there is no extra helmet for passenger. I asked driver about this then he replied that bykea company is not providing us helmets even they have took money in this regard. One more thing that I noticed that bike condition is not so good and not suitable for pillion riding for its worst condition. No indicators, no horn etc.. whereas the fare is nominal and behaviour of driver is good. I will rate this service till now an average 2.5 *
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