BYKEA بائیکیا
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Description
Bykea is an all in one app for transportation, delivery and payment services. Our marketplace of services and listings help move people, parcels and payments efficiently, saving time and money.
To make a booking, just follow the following steps:
Select your service type: Ride, Delivery, Collection, Bill Payments, Tickets, Classifieds, or a service
See available partners on the map near the pickup location
Get instant confirmation with Bykea partner details
Track your Bykea as it reaches you
Once your trip ends, you can pay by cash and top up your in-app wallet
Rate your partner!
You can avail Bykea’s exciting offers and latest happenings by following us on social media:
Facebook - https://facebook.com/bykea
Plus, you can always reach us at info@bykea.com
Download our app and try it out! We promise to save you both time and money!
To make a booking, just follow the following steps:
Select your service type: Ride, Delivery, Collection, Bill Payments, Tickets, Classifieds, or a service
See available partners on the map near the pickup location
Get instant confirmation with Bykea partner details
Track your Bykea as it reaches you
Once your trip ends, you can pay by cash and top up your in-app wallet
Rate your partner!
You can avail Bykea’s exciting offers and latest happenings by following us on social media:
Facebook - https://facebook.com/bykea
Plus, you can always reach us at info@bykea.com
Download our app and try it out! We promise to save you both time and money!
My review
Review from
Reviews
4.4
5,178 total
5 3,841
4 498
3 323
2 119
1 397
Kashif Abbas Qamar
Today I booked my first ride on BYKEA from my office at jail road to railway station, fare estimate was Rs 75 to 90. My other options are Daewoo bus cost Rs 20 but you have to wait for at least 30 minutes to over an hour and second option was rickshaw at Rs 150 to 180. Bottomline, it suited me well, will surely use in future. Amazing surprise was free first ride 😊😊😊
Farooq Khan
Yesterday was my first ride. Everything was good and will sure use it again. Imran Ali, rider of Rawalpindi, handled the ride professionally. Safe drive and follow the route that I advised. Bykea should also give the option to call the specific rider by passenger for a ride. One drawback is lack of riders in the city, it took 15 minutes for the nearest rider to reach at my pick up point. Try to hire more riders otherwise you wont be able survive in the market and expand your coverage area. Bottomline, will continue to use it.
Suheyl Zafar
Overall it is a good service. Needs a bit of improvement though. whenever you are dealing directly with customer you have to be extra careful. Even a single person can affect the reputation.) Update: Today I used the service for the first time. Traveled from Dubai Plaza, Rawalpindi to Sadar, Rawalpindi. overall experience was good. Riders dealt professionally. Process of booking a ride was also easy. However, the app itself needs improvement. - estimated rates took a long time to calculate. - Rating the bikers was extremely difficult. - they should have extra helmet for the customer. When the ride ended I looked like a troubled person with disheveled hair. ☺️ Overall very affordable and is recommended.
Sardar Khan
Please add cash option for riders who hv credits in their wallets either thy use credit first or cash secondly train ur riders about coustmer handling they are not well trained third is to devolop app for IOS so iphone user can also benefit from ur servic. Thnks if u incorporate my suggestions.
Shayan S. L
Estimated fare didn't work for my routes. The app doesn't show which motorbike it is, just the registration number, which I think BYKEA has to work on. The rates are a bit high considering it's a motorcycle. Their isn't much difference in BYKEA' fares as compared to careem's auto rickshaw fares. And finally, maps need to be worked on for better user experience. But over nice experience and handy. Decent and good riders.
Faheem Awan
I booked a bykea to day @2. O clock from Savour food Gorden College road to my location. App shows me 5.6 kilometers and 105 to 127 charges But when bykea reached at my location he charged Rs 297 and distance showed 15.5 kilometers 😇😠 Bykea told me that u should pay the payment and then call to our support center. They will adjust ur payment I m trying to call on their given numbers but their numbers are not active . 😡😡😡😡 Now whois responsible
User reviews
Today I booked my first ride on BYKEA from my office at jail road to railway station, fare estimate was Rs 75 to 90. My other options are Daewoo bus cost Rs 20 but you have to wait for at least 30 minutes to over an hour and second option was rickshaw at Rs 150 to 180. Bottomline, it suited me well, will surely use in future. Amazing surprise was free first ride 😊😊😊
Bykea Technologies May 10, 2017
Thank you for the feedback, we welcome you to the Bykea family! Yesterday was my first ride. Everything was good and will sure use it again. Imran Ali, rider of Rawalpindi, handled the ride professionally. Safe drive and follow the route that I advised. Bykea should also give the option to call the specific rider by passenger for a ride. One drawback is lack of riders in the city, it took 15 minutes for the nearest rider to reach at my pick up point. Try to hire more riders otherwise you wont be able survive in the market and expand your coverage area. Bottomline, will continue to use it.
Bykea Technologies April 25, 2017
Dear Farooq Khan,
Very sorry to hear about your experience. We are trying to increase our coverage locations within your city and are actively onboarding partners to help increase supply in non-covered areas.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 Overall it is a good service. Needs a bit of improvement though. whenever you are dealing directly with customer you have to be extra careful. Even a single person can affect the reputation.) Update: Today I used the service for the first time. Traveled from Dubai Plaza, Rawalpindi to Sadar, Rawalpindi. overall experience was good. Riders dealt professionally. Process of booking a ride was also easy. However, the app itself needs improvement. - estimated rates took a long time to calculate. - Rating the bikers was extremely difficult. - they should have extra helmet for the customer. When the ride ended I looked like a troubled person with disheveled hair. ☺️ Overall very affordable and is recommended.
Bykea Technologies April 15, 2017
Dear Suheyl Zafar,
Thank you for your suggestions. Please note your suggestions have been forwarded to this concerned department and also note that two helmets are provided to each partner one for partner, another for customer.
For assistance you can always contact us on 03-111-111-700. Please add cash option for riders who hv credits in their wallets either thy use credit first or cash secondly train ur riders about coustmer handling they are not well trained third is to devolop app for IOS so iphone user can also benefit from ur servic. Thnks if u incorporate my suggestions.
Bykea Technologies April 22, 2017
Dear Sadar Khan,
Thankyou for your suggestion.
Please note we are trying to educate our operation, also note our application does not support IOS for now, however we are working on it and will launch soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 Estimated fare didn't work for my routes. The app doesn't show which motorbike it is, just the registration number, which I think BYKEA has to work on. The rates are a bit high considering it's a motorcycle. Their isn't much difference in BYKEA' fares as compared to careem's auto rickshaw fares. And finally, maps need to be worked on for better user experience. But over nice experience and handy. Decent and good riders.
Bykea Technologies July 10, 2017
Thank you for the review. We are working on our App and you will surely find a positive difference in the next build.
We appreciate your review of the partners as well. I booked a bykea to day @2. O clock from Savour food Gorden College road to my location. App shows me 5.6 kilometers and 105 to 127 charges But when bykea reached at my location he charged Rs 297 and distance showed 15.5 kilometers 😇😠 Bykea told me that u should pay the payment and then call to our support center. They will adjust ur payment I m trying to call on their given numbers but their numbers are not active . 😡😡😡😡 Now whois responsible
Bykea Technologies July 28, 2017
Hi, Please provide us with your Trip ID and we will surely resolve your issue. You can also call us on our dedicated Complain hotline +923158223872 and get this resolved. I have installed this app but couldn't registered myself on bykea because of not recieving sms of verification code on my mobile phone despite i asked to send code again several times. I guess my number is ported out to other network. Bykea should work on it
Bykea Technologies July 17, 2017
We apologize for the inconvenience . Asfand kindly send us your contact details or contact us on our dedicated complain hotline 03158223872 to get this issue resolved. vulnerability: i started my journey from saddar to Islamabad F8.. i came bake from F8 to saddar on same bike. Time spent on ride was 41 minutes. But charges were counted for only 1 KM. Because i started and came back on same location. It didn't count my journey for more charges. Please fix it.
Bykea Technologies April 17, 2017
Dear Rebort Johnson,
Really sorry to hear this from you.
Please note that we are working on fixing these issues however this has been forwarded to the concerned department so they will be looking into this. You are requested to provide us with the trip Id so we may check the error accordingly.
For assistance you can contact us on 03-111-111-700. Driver came on time but after completed 1 km petrol ended and rider didn't have money. I paid for petrol and rider was riding so slow as he can make money. He took longest route and because of it i reached late at my destination.
Bykea Technologies March 31, 2017
Dear Waseem Ahmed,
Very sorry to hear about your experience.
You are kindly requested to confirm partner's name so we may investigate you accordingly.
For assistance you can always contact us on 03-111-111-700. 1) The rider was chewing tobacco which is unprofessional. 2) There was no indication that this bike/rider belongs to Bykea. 3) He was not wearing a helmet so offering me one is out of question. 4) He rode to slow. 5) He said there is no ride up to 2 kilometers so after leaving me he kept going with the ride for another 2 kilometers which was deducted from my wallet. 6) He said he is busy now and will come in a few minutes. If he was busy, why did he accept and why did Bykea didn't see that the rider didn't move from his spot for 10 minutes after accepting the ride. So, they clearly don't have professionals.
Bykea Technologies May 2, 2017
Dear John Teeson,
First we would like to express our deepest regret for the inconvenience caused by this. We are sorry that you were not satisfied by our partners and we assure you that your complaint will be handled in a strict and serious way. You are requested to provide us with the trip id so we will be taking action accordingly. Really disappointed with the support from bykea.. I booked a ride yesterday night from rawalpindi to islamabad and while travelling with bykea I had an accident.. now who is responsible for it.. who Can i complain to i called bykea they didn't compensate me for anything yet.. I got injuries and my cell phone also broke.. recommend every one not to travel through bykea as they are very irresponsible and doesnt even compensate for your loss. Dangerous to travel through bike.
Bykea Technologies July 17, 2017
Dead Saad, as per our call logs and recordings, you were offered compensation for your injuries at the time you called in. The only problem was with your phone as Bykea does offer compensation for stolen sets if you are on a ride but the insurance does not cover damaged phones. We apologize for the inconvenience. I use this app on daily bases, needs to be improved! Some riders are good but others need to b tought how to rispect the customer.... The app on the other hand is a bit slow and some times even stops working. And one last thing, very bad customer services!!!!
Bykea Technologies May 25, 2017
Dear Faizan Yousaf,
First we would like to express our deepest regret for the inconvenience caused.
Please note that we are working on our application and our system for both partners and customers and we hope that issues will be resolved soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. I took my first ride yesterday and surprised to see that there is no extra helmet for passenger. I asked driver about this then he replied that bykea company is not providing us helmets even they have took money in this regard. One more thing that I noticed that bike condition is not so good and not suitable for pillion riding for its worst condition. No indicators, no horn etc.. whereas the fare is nominal and behaviour of driver is good. I will rate this service till now an average 2.5 *
Bykea Technologies May 3, 2017
Dear Sir,
First we would like to express our deepest regret for the inconvenience caused by this. Please note that 2 helmets are provided to each partner one for partner & other one for customer. You are requested to provide us with our partner's detail so we may check accordingly.
You can always contact to our complaint department +923158223872. Today i have booked a ride after reading your terms & condition thst customer can cancel a ride within 5 min. Due to some issue i have canceled my ride within 2 mins. but your customer services operator said that you have to cancel this ride within 1 min.Other wise you will charged. Kindly let me know that what is my fault?
Excellent work. Good app. Its hot weather now. So bikers mood is also hot. Behaviour was little bad. But at the end he said sorry. In overall 5 star rating service. There is one problem. If i need to send two parcels at one time. App doesn't allow me to find one more rider. App get busy until 1st job is done. Fix it for parcel delivery.
Bykea Technologies May 28, 2017
Dear Khalid Waheed,
Thank you for your great feedback.
Please note that we are working on our application and we hope that application will be able to book multiple rides with the next update!
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Bykea has worst bikes. . Bad condition bikes . Most of the bikes can run only 40 km /h . Bikers start journey before reaching to starting point. . Often ask to cancel the ride. Wasted time many times. Need to maintain a quality service
Bykea Technologies June 29, 2017
Dear Engineer, can you please provide us trip id's so that we look into this and take action. You can also provide these ids on phone by calling us on the dedicated helpline on 03158223782 I had a good experience with Bykea yesterday as it was my first ride. The rider was also very professional. I booked my ride from Kaybees near Lal Qila to Malir Halt, the rider (Zuhaib Raza) came to me within 10 mins at peak hours (around 8pm). He dropped me within half an hour to Malir Halt and when I saw the total bill on Bykea App, it was Zero 😁. I was surprised to see that my bill of Rs. 97 got waived due to free wallet amount of Rs. 100. The rider refuced to take any charges of ride. Five Stars to Bykea Service. I recommend Bykea for shorter routes as its also a good way of creating employment opportunities for Bikers.
Bykea Technologies April 7, 2017
Thank you for the feedback, we welcome you to the Bykea family! Its really good but your app needs to improve. I doesnt work on slow internet and whenever i submit review of driver, it takes a long time. That hatess me alot. But the service is good, i usulay use this but if this problem keeps going on i will reconsider my self to use another service.
Bykea Technologies May 28, 2017
Dear Sir,
First we would like to express our deepest regret for the inconvenience caused.
Please note that we are working on our application and our system for both partners and customers and we hope that issues will be resolved soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Today is my 1st ride, very disappointed, rider is not trained that how to deal with customer. He is driving very roughly. Using abusive language on the roads,passing bad comments on the why to peoples. Bykea u should trained ur riders, educate them about ethics and manners. If u want to maintained ur service for future. Thanks.
Bykea Technologies May 22, 2017
Dear Areeb Shahid,
We sincerely apologize for the inconvenience caused to you. Please note that our all partners are trained however we will investigate in this regards, could you please provide the trip id so that we can check that who did this?
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Tried the bykea today. The biker reached on time. The bike ride was smooth. Fare was also reasonable. The only thing missing is that biker was without extra helmet as told by bykea Will surely avail this service in future. The app must provide the option to save locations
Bykea Technologies May 21, 2017
Dear Sir,
Thank you for the feedback and rating.
Please note that options are available to save your home and office address in our application and please provide with the name of our partner who didn't have helmet so we may check accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. I had a balance of Rs.152 in my wallet which was automatically deducted by bykea from my wallet although i had not used my balance. I complained bykea about this through email and phone call but no response was received from customer service.
Bykea Technologies April 22, 2017
Dear Sir,
Sorry to hear this from you.
You are kindly requested to confirm your phone number you registered with us so we can check your wallet accordinlgy.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 Really good service, I am using this service & always recommend to others as well. But one thing is disappointing Idk why some of the Bikers rate Low stars to Riders
Bykea Technologies May 30, 2017
Thank you for the feedback, we welcome you to the Bykea family! Very reasonable in fact economical rates. They have added a new dimension to paid local travels. But people should realize that each rider is different. Some ride slow, some fast. Services are expected to improve with time and experience. Good initiative though.
Bykea Technologies May 10, 2017
Thank you for the feedback, we welcome you to the Bykea family! I booked a ride. The rider had no knowledge of the routes. My pickup point was supreme court karachi and dropoff was gulistanejohar. He refuelled during the journey. His bike was faulty and broke down when we were at sharaefaisal. Rider ended the journey and now i am left with a bill that should not have been billed. When i tried to call through whatsapp it said the number is not registered therefore i should send an invitation, for the email address provided it said it was invalid.
Bykea Technologies July 10, 2017
Firstly we apologize for the inconvenience. Could you kindly provide us with your trip ID so that we can look into this. we assure you that strict action will be taken against any such partner who does not follow Bykea provided rules. Great and economical service for so many people like me who dont have a motorbike and can't pay hefty rents of uber or careem to reach their destination. Totally pleased with the customer service and overall service status of Bykea. Nothing less than 5 stars you guys deserve! Thanks for serving us well.
Bykea Technologies May 8, 2017
Thank you for the feedback, we welcome you to the Bykea family! Drop area for Ride is very short. I want to go to Bari Imam Islamabad but Rider refuse with that there are limited areas. Islamabad is not too Big City so please arrange full ISB rides.
Bykea Technologies May 2, 2017
Dear Mehtab Ali,
Very sorry to hear about your experience.
Please note that we are trying to increase our coverage locations within your city and are actively onboarding partners to help increase supply in non-covered areas.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Cheaters. Used two times and both times experience was bad. Better to pay some more and use careem for quality service. Bykea are cheaters. After arriving at destination they ask more than fare by saying tht mobile battery is down.
Bykea Technologies July 6, 2017
Dear Naeem can you please confirm any such trip id's where you were over charged so that we can do the needful.
You can additionally call us on our dedicated complain helpline on 03158223872 and get the issue resolved. Why every ride want to get top up from the pessenger I have upload my credit number for payment But every ride said ka sir kuch to paise dain bhai? Bhai jab humari credit ha to q on cash dain ?
Bykea Technologies July 28, 2017
please note that the facility to pay by debit or credit card is not active. Can you kindly confirm how you uploaded your credit number ? Problem solved by management. Old review I forgot pin, and tried using "forgot pin" option several times but it never sent me any text. So I can never use thi app again. It's frustrating that such a simple option is not working in app.
Bykea Technologies May 3, 2017
Dear Adeel Saeed,
Thankyou for reaching out to us.
First we would like to express our deepest regret for the inconvenience caused by this. You are kindly requested to provide us with your contact number so we may check accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. I waited for 12 mins for rider to come and he told me that he didnt had parcel delivery option.. i tried next and he didnt pick my call.. i tried again and he said am stuck in traffic so cant make it.. it wasted good 20-25 mins..
Bykea Technologies May 12, 2017
Dear Ali Waqas,
Thank you for reaching out to us.
First we would like to express our deepest regret for the inconvenience caused, please note that we are working on fixing these issues and hopefully issues will be fixed soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. A good service but most riders will disappoint u in several ways. Some dont know how to talk to customers, some are very big lairs with punctured tires, and some are thieves which will not top up the money u gave them. Bykea please dont recruit every single person that shows up at ur office the world is a dangerous place if u dont do anything about it soon ur logo will be on the news and not in a good way...
Bykea Technologies July 17, 2017
We apologize for any inconvenience. Please provide us with trip Id's so that we can take action against the said partners. We do a strict background check on partners but sometimes these things happen however we then fix such issues by getting feedback from respected users such as yourself. I m your partner and I heart very much because your finance dept. Deducted my 9000 rupees in last 5 salaries in karachi, I m leaving bykea will no more work for bykea and will tell to people not join bykea.
Bykea Technologies May 22, 2017
Dear Afar Nadeem,
We apologize for any inconvenience caused by us.
Please note that your amount is deducted only when you cancel/ miss the ride or you are penalized when there is a complaint from customer's end.
You are kindly requested to visit our office and have a meet with the supervisors so the issue may be resolved accordingly. Bht Bakwas service h. Mna 4 different locations sa 4 times try ki. Hr bar ak hi error ayia. "Something went wrong"
Bykea Technologies July 6, 2017
Hey Shaheer, Can you confirm if you have location activated on your phone? You can additionally also call us up on our dedicated complain hotline 03158223872 so that we can look into and resolve this. Mjhe charger medicine bhjeni then for my wife from Nazimabad to johar I also have fever he reached in 3 mints And delivered in 20 minutes cost 142. :( ppl of pakistan are very hard working and energetic Govt and ppl should use this type of Services more to help needy ppl. And govt should give releafe.
Bykea Technologies July 17, 2017
Thank you for the feedback and we welcome you to the Bykea family. We hope you are feeling better now. No any top up. Campany said u got 75 rupees on 1st ride but they give me 25 rupees only on signup. Fake peeps.
Bykea Technologies July 17, 2017
Please note that the free topup is RS25 since over 2 months. This has been notified on all forums as well. We apologize for any inconvenience caused to you due to this. Its better service but in Rawalpindi not a single rider offer me helmet and said company paison ka deti ha or abi company ka pas helmet nahi ha dewaliya hui v ha. ....bohat ghareeb company ha or new rider ko helmet 2 week ka bad deti ha .....company jo kehti ha 2 helmet ka sb jhoot ha......each rider says this i ride 12 rides....in my opinion rider is saying right ...because i practically experience.....Company now what you say ask there name and pend their salaries........
Bykea Technologies June 29, 2017
Thank you for your feedback. We apologize for the inconvenience . Partners are supposed to offer helmets to the customers. Partners are provided with helmets after strict checking because a lot of people registered took free helmets and did not come back to work. We will look into this and get back to you regarding the same. partner drives slow on purpose... wouldn't go longer distances & argue about the route even though I'm the one paying..! Very unsatisfactory!
Bykea Technologies June 29, 2017
Dear Raheel we apologize for the inconvenience and request you to send us your trip id or lodge a complaint on our dedicated helpline 03158223782 . We will take action against the said partner . It's good to promote employment opportunities. However, I suggest that riders shall be increased in order to reduce waiting time. Have ride a lot with byekia and its inexpensive...Great work
Bykea Technologies March 30, 2017
Thank you for the feedback, we welcome you to the Bykea family! The app sucks and the bike rider sucks more than the app. I had my first ride today. Initially it was okay but when i reached my destination, the application didnt work for almost 30 minutes. I had to call the bykea customer support and they suck more than the app and the bike rider. We had to manually decide a fare because the app didnt work. The guy who i came with, threaten me and asked me to pay more. Anyway, it finally showed a fare after wasting my 30 minites. And the fare was way too much. Almost equal to careem and uber texi. SO I SUGGEST EVERYONE THAT THESE GUYS WHO RIDE BIKES ARE NOT PROFESSIONAL, THEY BREAK TRAFFIC RULES AND, IN THE END THEY THREATEN YOU TO PAY. PAY 50 RUPEES MORE AND HAVE A SAFE AND SOUND RIDE WITH UBER OR CAREEM. THIS WAS MY FIRST AND LAST RIDE WITH THESE CHEAP GUYS.
Bykea Technologies March 29, 2017
Dear Afsar,
We apologize for the inconvenience caused. We assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such things won't occur again. You are requested to confirm the trip id so we may investigate accordingly.
Contact us on 03111111700 for assistance. My GPS and location settings are enabled but still it just showing me world map, pressing green button for location not working. I have to manually find myself in this big map.. Hoping for fixes soon..
Bykea Technologies July 6, 2017
Hi,
There is a known error with Infinix GPS capabilities. This error will also be showing on google maps if you check.
To correct this issue you are required to turn off location and then turn it back on and it will work. We apologize for the inconvenience. Review deleted
Additional information
Updated
March 20, 2017
Installs
100,000 - 500,000
Current Version
2.2
Requires Android
4.1 and up
Interactive Elements
Shares Location
Permissions
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Flag as inappropriate Offered By
Bykea Technologies
Developer
