BYKEA
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Description
Bykea provides technology to help move people or parcels efficiently, saving time and money. Our core transport technology allows you to get anywhere easier and faster and our parcel delivery technology helps pick and drop your packages instantly and collect cash on your behalf.
We promise a safe, secure, clean and hygienic ride for passengers who are provided a helmet and can rate driver partners on driving safety, communication, promptness and hygiene. To cover any unforeseen situations, we are providing an insurance cover for both the passenger and driver and transit insurance on parcels handed over to our partners. All our partners are tracked with a GPS system.
To make a booking, just follow the following steps:
Set your pickup location (e.g. Home, Office, Bus Station or your current location)
See available partners on the map near the pickup location
Pick the type of service you want and proceed
Get instant confirmation with Bykea partner details
Track your Bykea as it reaches you
Once your trip ends, you can pay by cash
Rate your partner!
You can avail Bykea’s exciting offers and latest happenings by following us on social media:
Facebook - https://facebook.com/bykea
Twitter - https://twitter.com/bykeapk
Plus, you can always reach us at info@bykea.com
Download our app and try it out! We promise to save you both time and money!
We promise a safe, secure, clean and hygienic ride for passengers who are provided a helmet and can rate driver partners on driving safety, communication, promptness and hygiene. To cover any unforeseen situations, we are providing an insurance cover for both the passenger and driver and transit insurance on parcels handed over to our partners. All our partners are tracked with a GPS system.
To make a booking, just follow the following steps:
Set your pickup location (e.g. Home, Office, Bus Station or your current location)
See available partners on the map near the pickup location
Pick the type of service you want and proceed
Get instant confirmation with Bykea partner details
Track your Bykea as it reaches you
Once your trip ends, you can pay by cash
Rate your partner!
You can avail Bykea’s exciting offers and latest happenings by following us on social media:
Facebook - https://facebook.com/bykea
Twitter - https://twitter.com/bykeapk
Plus, you can always reach us at info@bykea.com
Download our app and try it out! We promise to save you both time and money!
My review
Review from
Reviews
4.4
3,670 total
5 2,724
4 350
3 229
2 85
1 282
Suheyl Zafar
Overall it is a good service. Needs a bit of improvement though. whenever you are dealing directly with customer you have to be extra careful. Even a single person can affect the reputation.) Update: Today I used the service for the first time. Traveled from Dubai Plaza, Rawalpindi to Sadar, Rawalpindi. overall experience was good. Riders dealt professionally. Process of booking a ride was also easy. However, the app itself needs improvement. - estimated rates took a long time to calculate. - Rating the bikers was extremely difficult. - they should have extra helmet for the customer. When the ride ended I looked like a troubled person with disheveled hair. ☺️ Overall very affordable and is recommended.
Farooq Khan
Yesterday was my first ride. Everything was good and will sure use it again. Imran Ali, rider of Rawalpindi, handled the ride professionally. Safe drive and follow the route that I advised. Bykea should also give the option to call the specific rider by passenger for a ride. One drawback is lack of riders in the city, it took 15 minutes for the nearest rider to reach at my pick up point. Try to hire more riders otherwise you wont be able survive in the market and expand your coverage area. Bottomline, will continue to use it.
Kashif Abbas Qamar
Today I booked my first ride on BYKEA from my office at jail road to railway station, fare estimate was Rs 75 to 90. My other options are Daewoo bus cost Rs 20 but you have to wait for at least 30 minutes to over an hour and second option was rickshaw at Rs 150 to 180. Bottomline, it suited me well, will surely use in future. Amazing surprise was free first ride 😊😊😊
Sardar Khan
Please add cash option for riders who hv credits in their wallets either thy use credit first or cash secondly train ur riders about coustmer handling they are not well trained third is to devolop app for IOS so iphone user can also benefit from ur servic. Thnks if u incorporate my suggestions.
Waseem Ahmed
Driver came on time but after completed 1 km petrol ended and rider didn't have money. I paid for petrol and rider was riding so slow as he can make money. He took longest route and because of it i reached late at my destination.
Universal Link
I took my first ride yesterday and surprised to see that there is no extra helmet for passenger. I asked driver about this then he replied that bykea company is not providing us helmets even they have took money in this regard. One more thing that I noticed that bike condition is not so good and not suitable for pillion riding for its worst condition. No indicators, no horn etc.. whereas the fare is nominal and behaviour of driver is good. I will rate this service till now an average 2.5 *
User reviews
Overall it is a good service. Needs a bit of improvement though. whenever you are dealing directly with customer you have to be extra careful. Even a single person can affect the reputation.) Update: Today I used the service for the first time. Traveled from Dubai Plaza, Rawalpindi to Sadar, Rawalpindi. overall experience was good. Riders dealt professionally. Process of booking a ride was also easy. However, the app itself needs improvement. - estimated rates took a long time to calculate. - Rating the bikers was extremely difficult. - they should have extra helmet for the customer. When the ride ended I looked like a troubled person with disheveled hair. ☺️ Overall very affordable and is recommended.
Bykea Technologies April 15, 2017
Dear Suheyl Zafar,
Thank you for your suggestions. Please note your suggestions have been forwarded to this concerned department and also note that two helmets are provided to each partner one for partner, another for customer.
For assistance you can always contact us on 03-111-111-700. Yesterday was my first ride. Everything was good and will sure use it again. Imran Ali, rider of Rawalpindi, handled the ride professionally. Safe drive and follow the route that I advised. Bykea should also give the option to call the specific rider by passenger for a ride. One drawback is lack of riders in the city, it took 15 minutes for the nearest rider to reach at my pick up point. Try to hire more riders otherwise you wont be able survive in the market and expand your coverage area. Bottomline, will continue to use it.
Bykea Technologies April 25, 2017
Dear Farooq Khan,
Very sorry to hear about your experience. We are trying to increase our coverage locations within your city and are actively onboarding partners to help increase supply in non-covered areas.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 Today I booked my first ride on BYKEA from my office at jail road to railway station, fare estimate was Rs 75 to 90. My other options are Daewoo bus cost Rs 20 but you have to wait for at least 30 minutes to over an hour and second option was rickshaw at Rs 150 to 180. Bottomline, it suited me well, will surely use in future. Amazing surprise was free first ride 😊😊😊
Bykea Technologies May 10, 2017
Thank you for the feedback, we welcome you to the Bykea family! Please add cash option for riders who hv credits in their wallets either thy use credit first or cash secondly train ur riders about coustmer handling they are not well trained third is to devolop app for IOS so iphone user can also benefit from ur servic. Thnks if u incorporate my suggestions.
Bykea Technologies April 22, 2017
Dear Sadar Khan,
Thankyou for your suggestion.
Please note we are trying to educate our operation, also note our application does not support IOS for now, however we are working on it and will launch soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 Driver came on time but after completed 1 km petrol ended and rider didn't have money. I paid for petrol and rider was riding so slow as he can make money. He took longest route and because of it i reached late at my destination.
Bykea Technologies March 31, 2017
Dear Waseem Ahmed,
Very sorry to hear about your experience.
You are kindly requested to confirm partner's name so we may investigate you accordingly.
For assistance you can always contact us on 03-111-111-700. I took my first ride yesterday and surprised to see that there is no extra helmet for passenger. I asked driver about this then he replied that bykea company is not providing us helmets even they have took money in this regard. One more thing that I noticed that bike condition is not so good and not suitable for pillion riding for its worst condition. No indicators, no horn etc.. whereas the fare is nominal and behaviour of driver is good. I will rate this service till now an average 2.5 *
Bykea Technologies May 3, 2017
Dear Sir,
First we would like to express our deepest regret for the inconvenience caused by this. Please note that 2 helmets are provided to each partner one for partner & other one for customer. You are requested to provide us with our partner's detail so we may check accordingly.
You can always contact to our complaint department +923158223872. vulnerability: i started my journey from saddar to Islamabad F8.. i came bake from F8 to saddar on same bike. Time spent on ride was 41 minutes. But charges were counted for only 1 KM. Because i started and came back on same location. It didn't count my journey for more charges. Please fix it.
Bykea Technologies April 17, 2017
Dear Rebort Johnson,
Really sorry to hear this from you.
Please note that we are working on fixing these issues however this has been forwarded to the concerned department so they will be looking into this. You are requested to provide us with the trip Id so we may check the error accordingly.
For assistance you can contact us on 03-111-111-700. I had a good experience with Bykea yesterday as it was my first ride. The rider was also very professional. I booked my ride from Kaybees near Lal Qila to Malir Halt, the rider (Zuhaib Raza) came to me within 10 mins at peak hours (around 8pm). He dropped me within half an hour to Malir Halt and when I saw the total bill on Bykea App, it was Zero 😁. I was surprised to see that my bill of Rs. 97 got waived due to free wallet amount of Rs. 100. The rider refuced to take any charges of ride. Five Stars to Bykea Service. I recommend Bykea for shorter routes as its also a good way of creating employment opportunities for Bikers.
Bykea Technologies April 7, 2017
Thank you for the feedback, we welcome you to the Bykea family! I use this app on daily bases, needs to be improved! Some riders are good but others need to b tought how to rispect the customer.... The app on the other hand is a bit slow and some times even stops working. And one last thing, very bad customer services!!!!
Bykea Technologies May 25, 2017
Dear Faizan Yousaf,
First we would like to express our deepest regret for the inconvenience caused.
Please note that we are working on our application and our system for both partners and customers and we hope that issues will be resolved soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. 1) The rider was chewing tobacco which is unprofessional. 2) There was no indication that this bike/rider belongs to Bykea. 3) He was not wearing a helmet so offering me one is out of question. 4) He rode to slow. 5) He said there is no ride up to 2 kilometers so after leaving me he kept going with the ride for another 2 kilometers which was deducted from my wallet. 6) He said he is busy now and will come in a few minutes. If he was busy, why did he accept and why did Bykea didn't see that the rider didn't move from his spot for 10 minutes after accepting the ride. So, they clearly don't have professionals.
Bykea Technologies May 2, 2017
Dear John Teeson,
First we would like to express our deepest regret for the inconvenience caused by this. We are sorry that you were not satisfied by our partners and we assure you that your complaint will be handled in a strict and serious way. You are requested to provide us with the trip id so we will be taking action accordingly. Today is my 1st ride, very disappointed, rider is not trained that how to deal with customer. He is driving very roughly. Using abusive language on the roads,passing bad comments on the why to peoples. Bykea u should trained ur riders, educate them about ethics and manners. If u want to maintained ur service for future. Thanks.
Bykea Technologies May 22, 2017
Dear Areeb Shahid,
We sincerely apologize for the inconvenience caused to you. Please note that our all partners are trained however we will investigate in this regards, could you please provide the trip id so that we can check that who did this?
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Excellent work. Good app. Its hot weather now. So bikers mood is also hot. Behaviour was little bad. But at the end he said sorry. In overall 5 star rating service. There is one problem. If i need to send two parcels at one time. App doesn't allow me to find one more rider. App get busy until 1st job is done. Fix it for parcel delivery.
Bykea Technologies May 28, 2017
Dear Khalid Waheed,
Thank you for your great feedback.
Please note that we are working on our application and we hope that application will be able to book multiple rides with the next update!
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Tried the bykea today. The biker reached on time. The bike ride was smooth. Fare was also reasonable. The only thing missing is that biker was without extra helmet as told by bykea Will surely avail this service in future. The app must provide the option to save locations
Bykea Technologies May 21, 2017
Dear Sir,
Thank you for the feedback and rating.
Please note that options are available to save your home and office address in our application and please provide with the name of our partner who didn't have helmet so we may check accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Its really good but your app needs to improve. I doesnt work on slow internet and whenever i submit review of driver, it takes a long time. That hatess me alot. But the service is good, i usulay use this but if this problem keeps going on i will reconsider my self to use another service.
Bykea Technologies May 28, 2017
Dear Sir,
First we would like to express our deepest regret for the inconvenience caused.
Please note that we are working on our application and our system for both partners and customers and we hope that issues will be resolved soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Drop area for Ride is very short. I want to go to Bari Imam Islamabad but Rider refuse with that there are limited areas. Islamabad is not too Big City so please arrange full ISB rides.
Bykea Technologies May 2, 2017
Dear Mehtab Ali,
Very sorry to hear about your experience.
Please note that we are trying to increase our coverage locations within your city and are actively onboarding partners to help increase supply in non-covered areas.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. I had a balance of Rs.152 in my wallet which was automatically deducted by bykea from my wallet although i had not used my balance. I complained bykea about this through email and phone call but no response was received from customer service.
Bykea Technologies April 22, 2017
Dear Sir,
Sorry to hear this from you.
You are kindly requested to confirm your phone number you registered with us so we can check your wallet accordinlgy.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 I waited for 12 mins for rider to come and he told me that he didnt had parcel delivery option.. i tried next and he didnt pick my call.. i tried again and he said am stuck in traffic so cant make it.. it wasted good 20-25 mins..
Bykea Technologies May 12, 2017
Dear Ali Waqas,
Thank you for reaching out to us.
First we would like to express our deepest regret for the inconvenience caused, please note that we are working on fixing these issues and hopefully issues will be fixed soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. I m your partner and I heart very much because your finance dept. Deducted my 9000 rupees in last 5 salaries in karachi, I m leaving bykea will no more work for bykea and will tell to people not join bykea.
Bykea Technologies May 22, 2017
Dear Afar Nadeem,
We apologize for any inconvenience caused by us.
Please note that your amount is deducted only when you cancel/ miss the ride or you are penalized when there is a complaint from customer's end.
You are kindly requested to visit our office and have a meet with the supervisors so the issue may be resolved accordingly. Very reasonable in fact economical rates. They have added a new dimension to paid local travels. But people should realize that each rider is different. Some ride slow, some fast. Services are expected to improve with time and experience. Good initiative though.
Bykea Technologies May 10, 2017
Thank you for the feedback, we welcome you to the Bykea family! Problem solved by management. Old review I forgot pin, and tried using "forgot pin" option several times but it never sent me any text. So I can never use thi app again. It's frustrating that such a simple option is not working in app.
Bykea Technologies May 3, 2017
Dear Adeel Saeed,
Thankyou for reaching out to us.
First we would like to express our deepest regret for the inconvenience caused by this. You are kindly requested to provide us with your contact number so we may check accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. It's good to promote employment opportunities. However, I suggest that riders shall be increased in order to reduce waiting time. Have ride a lot with byekia and its inexpensive...Great work
Bykea Technologies March 30, 2017
Thank you for the feedback, we welcome you to the Bykea family! The app sucks and the bike rider sucks more than the app. I had my first ride today. Initially it was okay but when i reached my destination, the application didnt work for almost 30 minutes. I had to call the bykea customer support and they suck more than the app and the bike rider. We had to manually decide a fare because the app didnt work. The guy who i came with, threaten me and asked me to pay more. Anyway, it finally showed a fare after wasting my 30 minites. And the fare was way too much. Almost equal to careem and uber texi. SO I SUGGEST EVERYONE THAT THESE GUYS WHO RIDE BIKES ARE NOT PROFESSIONAL, THEY BREAK TRAFFIC RULES AND, IN THE END THEY THREATEN YOU TO PAY. PAY 50 RUPEES MORE AND HAVE A SAFE AND SOUND RIDE WITH UBER OR CAREEM. THIS WAS MY FIRST AND LAST RIDE WITH THESE CHEAP GUYS.
Bykea Technologies March 29, 2017
Dear Afsar,
We apologize for the inconvenience caused. We assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such things won't occur again. You are requested to confirm the trip id so we may investigate accordingly.
Contact us on 03111111700 for assistance. Its a good app. But there is one problem i don't remember my pin code and i tried forgot pin code option but still haven't received any text from them.
Bykea Technologies April 4, 2017
Dear Raffay Rafique,
Very sorry to hear this from you.
You are requested to confirm your registered number so we may check accordingly.
For assistance you can always contact us on 03-111-111-700. My experience was good with the app, it is the light app to use, but riders need bit of guidance that they need to switch off mobile when they're eating food etc. & are not available in short time, as I had to wait 30 minutes both of the time, and the application was showing very less and different time.
Bykea Technologies March 29, 2017
Dear Sir,
Thank you for reaching out to us.
Please note that we are still working on fixing our application & we hope, issues will be fixed with the next update. Also note that we have professional partners & we are trying more to educate our operations.
however your suggestions have been forwarded to the concerned department. Firstly app was running without any problem. But it always stop working after ride.
Bykea Technologies April 23, 2017
Dear Noman Jokhio,
Thank you for reaching out us.
Please note that we are still working on fixing our application and we hope issues will be fixed with the next update!
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 For the love of God stop sending me marketing sms for Bykea. Be decent and use a more decent marketing approach. Getting marketing sms daily would make me hate your service even more.
Bykea Technologies April 26, 2017
Dear Jehanzaib Malik,
Really sorry to hear this from you.
Please provide us with your contact number so we may check accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Poor app. Cant register an account. wasting my 2 hours. Always give an error. Error sending message. Totally disappointed!
Bykea Technologies May 25, 2017
Dear Sir,
Thank you for reaching out to us.
You are requested to confirm the phone number you tried to register your self with so we may check accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. It is really a good app but shake to contact is really a headache. After shake accidentally mobile app is contacting with bykea and its stuck for 5 to10 mints...
Bykea Technologies March 31, 2017
Dear Sir,
Thank you for reaching out to us.
Please note that we are still working on fixing the issues.
For assistance you can always contact us on 03-111-111-700. 1st driver was in repair shop & too far from my location. Second driver gave invalid number but I still waited for around 15 mins and he started moving in the opposite direction from me after 15 mins.
Bykea Technologies March 29, 2017
Dear Ahsan Atif,
Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused. You are requested to confirm partner's name & the trip Id so we may invest accordingly.
For assistance you can always contact us on 03-111-111-700. Great and economical service for so many people like me who dont have a motorbike and can't pay hefty rents of uber or careem to reach their destination. Totally pleased with the customer service and overall service status of Bykea. Nothing less than 5 stars you guys deserve! Thanks for serving us well.
Bykea Technologies May 8, 2017
Thank you for the feedback, we welcome you to the Bykea family! Keeps forcing you to use GPS. Careem and uber have GPS option but also allow you to manually select pick location. Turn of forced GPS location and then I might test app otherwise it's gone
Bykea Technologies April 25, 2017
Dear Sir,
We apologize for any Inconvenience caused.
Please note we are still working on fixing applications' issues and we hope issues will be fixed with the next update!
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 I booked a bike but he did not came. And text me to cancel the ride. I called the helpline but they did not attend. So guys stay away from bykea
Bykea Technologies April 28, 2017
Dear Zain keen,
We apologize for the inconvenience caused.
You are requested to provide us with the trip id so we may check accordingly.
Please note that our lines are almost busy as we have high traffic on calls.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 3 or 4 days ago i book a ride and bykea just connect me with the rider his location was at National Stadium and i was at saddar karachi, 14 km far and the i just cancelled my ride and bykea charged me for cancellation. Such a poor act
Bykea Technologies April 25, 2017
Dear Huzaifa Mansoor,
We apologize for any Inconvenience caused.
You are requested to provide us with the trip id so we may check it accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872 Riders are gud my complaint not foh the riders....my complaint foh the bikeya management they don't knw how to manage or work.... Don't use the app totel time waist nd mony waist enough..
Bykea Technologies May 14, 2017
Dear Shafiq Ahmed,
Thank you for reaching out to us.
First we would like to express our deepest regret for the inconvenience caused. You are requested to elaborate your issue so we can investigate accordingly.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Register kese kry.. Kisi achy designer se bnwa lety.. Bnana nai ata . invalid promo number ..har cheez new new register me derha hy
Bykea Technologies March 29, 2017
Dear Shahid Raza,
Please note that to register please go to register option. Also note we are still working on application issues & we hope, issues will be fixed with the next update!
For assistance you can always contact us on 03-111-111-700. Need to much update or improvement ! Always bykea driver is too far at my location ( Always 20 or 30 minutes or 10 to 15 km far please solve this issue immediately ) ... please provide more bikes in all areas of Karachi Otherwise nice service Thanks
Bykea Technologies March 29, 2017
Dear Usman Shahnawaz,
Thank you for reaching out to us.
Please note that we are trying to increase our coverage locations within your city and are actively on-boarding partners to help increase supply in non-covered areas.
For assistance you can always contact us on 03-111-111-700. Aik problem Sahi Kar dain JB bhi bike ko bulao wo min 20mins door Hoti Hai solve this problem if u can overall it's a good app loved it😘😘
Bykea Technologies March 29, 2017
Dear Sir,
Thank you for reaching out to us.
Please note that we are trying to increase our coverage locations within your city and are actively on-boarding partners to help increase supply in non-covered areas.
For assistance you can always contact us on 03-111-111-700. On recent event i m startin to hate bykea because when i book a ride ryder doesn't show up even after an hour i kept waiting and because of that i missed my class it happened not just once but 3 time n when he didnt show up i cancelled and due to that my balance on wallet got to be deducted tell me where us my fault ur ryders doesn't show up and u guys kept on deducting pur money
Bykea Technologies March 29, 2017
Dear Hamza Najm,
We apologize for the inconvenience caused by this.
You are requested to provide us with the trip Id and name of the partner so we can look into this matter & You are requested to confirm the phone number you have been registered with so we can compensate you.
For assistance you can always contact us on 03-111-111-70 I booked one ride but the response was very bad. After waiting 15 mins the rider cancelled ride.
Bykea Technologies April 17, 2017
Dear Asif Ali,
Really sorry to hear this from you.
You are requested to provide with trip id so we may investigate accordinlgy.
For assistance you can always contact us on 03-111-111-700. Every thing is very good superb.. appreciate.. but app is slow it take much time to take drop-off location. Partners are very good professional...
Bykea Technologies May 26, 2017
Dear Yousaf,
Please note that we are working on our application and our system for both partners and customers and we hope that issues will be resolved soon.
If you have any issue we suggest you contact the assigned specialist by phone +923158223872. Review deleted
Additional information
Updated
March 20, 2017
Installs
100,000 - 500,000
Current Version
2.2
Requires Android
4.1 and up
Interactive Elements
Shares Location
Permissions
Report
Flag as inappropriate Offered By
Bykea Technologies
Developer
