H. Jeff Perry
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Not good at all! Just like having to shop 3x! 1) at home making your list, 2) when you put it in your cart, 3) when you have to scan every item in your cart to the app. Real pain in the rear. To be honest a very confusing app! Just give me the dang discounts and save us all time and hassle and money. About sick of feeling like I got some how cheated by the app, when does not take a discount or screws up the deal! Nothing gain and all the time and only paid dividends of frustration! Deleted 2x
16 people found this review helpful
Albertsons Companies, Inc.
October 23, 2022
Thank you for sharing your honest feedback with us. Your feedback has been shared with our App Development Team for further review. If you need assistance, please feel free to chat with us on the mobile app by visiting the FAQ page under Settings or visiting the website using your mobile browser so we can further assist you.
V. S.
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Something happened recently with the EBT feature. Now that I can save it as a payment option, I can NOT use it in payment! The checkout system asks for a credit/debit card (which is also saved to my account), but does not have the EBT card I saved as an option! Only the credit card section appears. I am not going to shop in store for hours, with my own medical issues and a special needs child. Pickup is how I patron Carrs. Now, I shop at the other pickup store for large monthly orders.
10 people found this review helpful
Albertsons Companies, Inc.
October 3, 2023
We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback really matters to us. Please feel free to chat with us on the mobile app by visiting the FAQ page under Settings or visiting the website using your mobile browser, so we can further assist you.
Ellie Hakari
I was charged $12.99 for a FreshPass subscription that I did not sign up for. I called their "VIP Service" hotline and got put on the phone with someone playing loud music in the background along with screaming kids. She said they do not give refunds for FreshPass. I literally did not sign up! I am going to use up my rewards and then cease shopping here. There's no reason for a company like this to have such a low bar for their customer service.
Albertsons Companies, Inc.
May 7, 2024
Hi Ellie, this is concerning to us. We would like the opportunity to address all your concerns. Your feedback really matters to us. Please feel free to chat with us on our site, reach out to us through our Contact Us page, or call us at 877-723-3929, so we may further assist you. Thank you.