Citi Mobile®

Citibank N.A.

About this app

Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch
Fast Navigation: Quickly get to your favorite features with an intuitive navigation menu and smart shortcuts
Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time
Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.**
Mobile Check Deposit: Quickly and easily deposit checks from your mobile device
Find an ATM: Easily locate one of more than 60,000 fee-free ATMs in the U.S near you
Account Information: View your statements, check balances and recent activity
Make same-day or scheduled payments easily

Smarter
Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts
Bill management*: View and manage your bills, and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free
Make payments including automatic payments, and transfers and manage payees
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month
Secure
Citi® Quick Lock: Lock or unlock your lost or misplaced card
PIN Reset: Reset your debit card PIN from your mobile device
Enable Fingerprint Authentication for a fast way to access your account
* Features are available today on a limited basis.

**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Citi’s Mobile App has been certified by J.D. Power for providing “An Outstanding Mobile Credit Card Experience” for customers.”
J.D. Power 2019 Mobile App Certification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub

Ratings and reviews

Easy to navigate, make payments, and keep up with current deals and specials. Multiple accounts on one page is a big help, also. The UI is clean so you don't have to "look" too hard for whatever it is youre looking for. EDIT: I changed it to 4 stars, from 5. I did so because you have to navigate away from the app, to an actual website, then log back in to make a personal loan payment. Seriously annoying!

The Citi Mobile app is not as intuitive as it could be. For example, activating a new credit card is not as simple as it should be: a message and icon to tap on the home page. Tapping the 3-dot menu icon from the home page does not give the activation option, the user must first select "Credit Cards" from the horizontal menu, then use that option's 3-dot menu to find the activation choice. Why bury a critical but seldom used choice? Also, the speech recognition is virtually useless.

It used to be great, but now, most of the times it just stucks loading as soon as I open the app. I use biometrics to log in. It doesn't even pop to ask biometric input or no error message either. It just keeps spinning. I have to kill the app and reopen. Guess what? It is now stuck on the logo screen. Doesn't even show the loading screen. It doesn't open whenever I need it. Please fix Edit : followed their response, end up having "There is no issue on our end".

What's new

Thanks for using the Citi Mobile® App! This version includes:
• Introducing, Onboarding for the Citi Mobile App! Eligible customers can seamlessly opt into Biometric Login, PIN login, and Push Notifications during their first app login.
• Send and request money through Zelle® by simply holding down on the Citi Mobile® App icon and selecting the Zelle® option.
• Various bug fixes and performance improvements.