
Muhammad Adib Iqbal Sharidan
The apps is ok and drinks are good. However the customer support is terrible. I have made a report regarding my drinks being delivered to the wrong house (as I can't put my exact location in the apps, but I did put my exact address on the delivery instructions). When I raised the report, I got the automated response. I got the response from their so called specialist the next day, but before I can reply to the response, the specialist immediately ended the chat/close the report.
1 person found this review helpful

Ariel
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It would be nice if there is an estimated pick up time for pick up orders. Or at least an indication of how busy the branch is. Ended up waiting for a pickup order for 1 hr when I was only supposed to pick it up on the way. No choice to cancel as well. You're stuck in a busy branch with no available seats and your order taking an hour to complete. Huge waste of time when the pick up order was supposed to save time instead.
3 people found this review helpful

Ng Chee Sern
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Everything is good except 1 thing. I actually have 2 Zus tumbler. Since every order I can only apply 1 tumbler, Ill have to order twice to use both the tumbler. The first order was ok, but when i put in my 2nd order, it wont apply the 10% discount even after i pick to use tumbler. However, if the 1st and 2nd order has a gap of like 5 to 10 mins, the problem wont happen. please look into it, otherwise a great, if not the best coffee app to use.
7 people found this review helpful