Dexcom Follow

Dexcom

About this app

The Dexcom Follow app is part of the Dexcom SHARE® system.

Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app.

Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones.

Whether you have a child who is in college, an elderly parent who lives in another state, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed.

With Dexcom Follow, you can:
• Monitor your loved one’s glucose activity at school or across the country.
• Receive glucose information from up to 10 different Sharers – children, friends, or other loved ones.
• Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside the norm.

Customer Reviews

This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

Dexcom is required to follow up with customers regarding product-related complaints. If
Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.

Ratings and reviews

Awesome Follow tracking! I wish I could choose warning sounds from my own library, to be more discriptive and less annoying. The person I follow is a brittle diabetic and often out of range. 😞 Also I can't figure out how to change the picture from that cardboard face. Otherwise an awesome app for being aware of the blood sugar levels for the person you are Following, which is the main goal of the application, and nicely done by Follow. Let me choose my own sounds and 5 stars all the way!

A lot of bugs lately! My child's dexcom g6 worked just fine but the follow app showed no data for a week. Finally fixed it by unfollowing and removing from both phones and sending a new invite. Now I can't change the profile picture. It says I need to give storage permission. Storage is not an option on the permissions list, just phone and notifications.

So far, this experience on the Follow app has been rather basic. I realize it's not the main hub for the patient, but I really wish sometimes I could see further back than 24 hours since I'm the main contact for the doctor. Also, it would be SUPER AWESOME if you would add a small widget that would update with the number so I can have that on my screen and not have to open full app.

What's new

Performance enhancements and bug fixes.