
TJ Davis
glitchy and apparently wildly unreliable. Don't know if it's a problem with the app or the company as a whole, but usually when you set up auto pay, the payments actually come out automatically instead of showing that they're scheduled and then never actually taking the money. Thought I was the problem the first time it happened, but not two separate times. Don't use auto pay and don't bother with an app!
Dominion Energy Services Inc
June 2, 2025
We sincerely apologize for the inconvenience. Please contact us at DEMobileContactUs@dominionenergy.com so we can investigate. Please include the app version, number and phone model in your message. This can be found in your settings or by selecting your gear icon. Thank you!

Emma Shearer
Upcoming Bill only shows in killa watts and would be nice to also show in dollar amounts. It's hard to calculate your upcoming bill based on the rates when it doesn't convert correctly from what I have done previously. Please add the dollar amounts back to the upcoming bill on the homepage. It would be nice to see both kilowatts and dollar amounts to have a nice view of your bill. You had the dollar amounts before, but then you took them away, and other than that, the app is great.
6 people found this review helpful
Dominion Energy Services Inc
February 5, 2025
Good Morning! We will be more than happy to assist you. Thanks for your suggestion. We will pass this information along.

Matt St.Cyr
A time waster at it's finest. I've tried three times to login to the app but to then get a link to the website to "continue the login process". With no indication of finishing authorization on the app. I just have to sign in again to view my account which just makes the app redundant. You get rerouted every time, it's just a waste of space, just use the website. I'd like to use the app but at this point it's just not functional.
121 people found this review helpful