4.6
4.49K reviews
500K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Welcome to the NEW Dominion Energy app, serving residential & small business Electric and Gas customers across our entire service territory. We’re proud to offer all the features you’re used to in the convenience of a single mobile app:

• View and pay your bill with a variety of billing and payment options: budget billing, paperless billing, or auto-draft in just minutes.
• Check your most recent energy usage and compare to past periods for greater control over your energy bill.
• Stay logged in with fingerprint recognition on your smartphone.
• Receive push notification reminders when a bill is due or a confirmation when paid.
• For our Electric customers, report a power outage and receive notifications when your power will be restored.

Thank you for using our app!
Updated on
Mar 24, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
4.42K reviews
TJ Davis
May 30, 2025
glitchy and apparently wildly unreliable. Don't know if it's a problem with the app or the company as a whole, but usually when you set up auto pay, the payments actually come out automatically instead of showing that they're scheduled and then never actually taking the money. Thought I was the problem the first time it happened, but not two separate times. Don't use auto pay and don't bother with an app!
Did you find this helpful?
Dominion Energy Services Inc
June 2, 2025
We sincerely apologize for the inconvenience. Please contact us at DEMobileContactUs@dominionenergy.com so we can investigate. Please include the app version, number and phone model in your message. This can be found in your settings or by selecting your gear icon. Thank you!
Emma Shearer
February 5, 2025
Upcoming Bill only shows in killa watts and would be nice to also show in dollar amounts. It's hard to calculate your upcoming bill based on the rates when it doesn't convert correctly from what I have done previously. Please add the dollar amounts back to the upcoming bill on the homepage. It would be nice to see both kilowatts and dollar amounts to have a nice view of your bill. You had the dollar amounts before, but then you took them away, and other than that, the app is great.
6 people found this review helpful
Did you find this helpful?
Dominion Energy Services Inc
February 5, 2025
Good Morning! We will be more than happy to assist you. Thanks for your suggestion. We will pass this information along.
Matt St.Cyr
September 26, 2023
A time waster at it's finest. I've tried three times to login to the app but to then get a link to the website to "continue the login process". With no indication of finishing authorization on the app. I just have to sign in again to view my account which just makes the app redundant. You get rerouted every time, it's just a waste of space, just use the website. I'd like to use the app but at this point it's just not functional.
121 people found this review helpful
Did you find this helpful?