1.48K reviews
Content rating
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About this app

Welcome to the NEW Dominion Energy app, serving residential & small business Electric and Gas customers across our entire service territory. We’re proud to offer all the features you’re used to in the convenience of a single mobile app:

• View and pay your bill with a variety of billing and payment options: budget billing, paperless billing, or auto-draft in just minutes.
• Check your most recent energy usage and compare to past periods for greater control over your energy bill.
• Stay logged in with fingerprint recognition on your smartphone.
• Receive push notification reminders when a bill is due or a confirmation when paid.
• For our Electric customers, report a power outage and receive notifications when your power will be restored.

Thank you for using our app!
Updated on
Apr 30, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.44K reviews
grumpy beagle
February 7, 2024
Impossible to log into app following phone upgrade, despite several attempts using lastpass. The only other option would be to put encrypted password in manually. Other reviewers have already attested to it's disfunctionality. Oh yeah, they are retiring the my checkfree app that I have been using for the last 20 years. Too bad we really don't have a choice on who our energy provider is...
33 people found this review helpful
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Matt St.Cyr
September 26, 2023
A time waster at it's finest. I've tried three times to login to the app but to then get a link to the website to "continue the login process". With no indication of finishing authorization on the app. I just have to sign in again to view my account which just makes the app redundant. You get rerouted every time, it's just a waste of space, just use the website. I'd like to use the app but at this point it's just not functional.
77 people found this review helpful
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Chris milne
May 7, 2023
The app used to be useful, just open it and view account. Now it keeps forgetting me despite the "remember" box being checked, password won't auto fill, and it keeps sending me to the "account verification after ""upgrade"" page" despite verifying both my accounts MANY TIMES EACH. When I do manage to log in it provides decent information but like most tech "upgrades" the old system was far superior.
30 people found this review helpful
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What's new

We have enhanced our mobile app with new features that will give you more control and save you time.