The app works, drivers are reliable, customer service is excellent, BUT cabs are just too expensive. They used to have great loyalty program rewards, including a free ride after a certain number of points, but they gutted those rewards down to just €5 off for the same points, while prices have seemingly gone up. Not worth it, I'm switching to Bolt.
20 people found this review helpful
Hi Kyle, we appreciate the feedback however we respectfully disagree with your comment on prices, which have never been so low throughout the market, and ours is the only app that has a reward system. We'd be happy to assist you through our unique 24/7 customer care by email at email@example.com on any matters. The eCabs Team.
It used to be professional, efficient and value for money. Lately, it has become far too expensive, with a 10 minute ride costing as much as a white taxi would. I hope they cut down on pricing, because I would otherwise have to stop using the service all together.
5 people found this review helpful
Hi Charlene Camilleri. We’re sorry to hear of your disappointment with your recent booking. Please email firstname.lastname@example.org with your contact information so that we may address your concerns. We value your business. Thank you. The eCabs Team