Arthur Teige
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Tried to sign in. After entering 4 of six characters, it flashed warning that there had been 5 incorrect attempts to log in, so it would do a five minute countdown before allowing another attempt. This is when there hadn't been any attempts, and only 4 of 6 characters were entered! I waited 5 and tried again with the same result. Is someone attacking your servers? Also, appointment check-in never works. I end up having to use their long form check in or waiting for an available window.
1 person found this review helpful
Jason Shepherd
This is easily the most pos app I have ever used for medical events. It is overly intrusive with "security" questions, passwords, pins, and biometrics, all of which had to be setup, including phone numbers. It is simpler to just call your doctor and be on hold for who knows how long rather than deal with this garbage. I encourage all medical professionals to find a different solution.
46 people found this review helpful
eClinicalWorks LLC
March 8, 2024
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at help@healow.com. Thank you.
Ashish Gosain
Love the app. But, I would love if the timeout is not instantaneous (as soon as you move focus from this to another app, it locks). There should be at least a few seconds delay or configurable (which will allow copy paste from other application, especially related to sending messages). But other than that, this app works great.
12 people found this review helpful
eClinicalWorks LLC
March 4, 2024
Thank you for your review! If you have any other suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us at help@healow.com