Pascal Bleam
Update issues After the latest update call volume is really low. AI can barely be heard outdoors. The setting got adjusting volume for the AI is no longer in the app. The glasses are basically unusable outdoors or in loud environments. To be clear, this is a new issue. The glasses used to be loud enough, but now they're whisper quiet. This is after swiping and looking at audio settings.
10 people found this review helpful
Meta Platforms, Inc.
24 April 2024
Hi there @Pascal Bleam! We appreciate you for taking the time to share your experience. We recommend you reaching out to us via Meta.com, so we can further assist you.
Joyce T.
Glasses just stopped switching to glasses camera for livestreaming. Tried restarting.. force restarting and factory resetting. Nothing. Glasses will capture photos and videos. Just the double pressing to switch to glasses camera will not work. Sometimes it'll beep like it switch but doesn't show it on the phone. Don't use it much but when i decide to use it or when i have stuff to capture... it just doesn't work . Super frustrating
5 people found this review helpful
Meta Platforms, Inc.
26 April 2024
Hey there, Joyce, and thank you for bringing this concern to our attention. We definitely want you to be able to use your glasses to their full potential anytime you use them, so we'd love to take a further look! So that we can, please reach out to us at https://www.meta.com/help/support/. We want to make sure you're all set!
Leiriel
Utter trash. It keeps sending notifications about keeping the app on, it keeps demanding to not restrict battery usage as if it wants to spy on everything, and the glasses won't stop beeping if you turn off audio and calling features via Bluetooth settings. I just want to take pictures and videos. This app is way worse than it should be. It's like they are putting an effort to make themselves more hated and untrustworthy.
30 people found this review helpful
Meta Platforms, Inc.
1 March 2024
Hi there! Thank you for reaching out to us today in regards to this issue. We're sorry this issue is ongoing for you and we would love to look into this matter. Feel free to reach out to our team using the following link: https://www.meta.com/help/support/. We can't wait to hear from you