Fido My Account

Fido Solutions Inc.

About this app

• Track your data usage in real-time and track your airtime, text messaging and long distance usage according to your schedule
• View your bill, and save/print a PDF with full details
• Make a secure payment with your Credit Card on-the-go
• Get 5 EXTRA hours of data –
1 hour, 5 times a month, with all Fido PulseTM plans
• Manage your travel options
• Edit your contact information and billing address without calling us
• Change your method of payment in just a few taps
• Switch up your add-ons straight from your phone!
• Check your network status with Network Aid

Ratings and reviews

It's infuriating having to sign in twice! The app take you to the web to sign in, then brings you back to the app to sign in again! It doesn't "remember you for next time." If there's no longer an active plan on the file, why is it still an option to click? This app is so poorly designed that it amazes me coming from fido. And no, I will not reach out. I see all the reviews have been the same since 2018. It's clear the company doesn't care about the app or what customers have to say.

The app doesn't even want to load in anymore. Updated, reinstalled, nothing will load. Fido's website too (on ANY browser, desktop and mobile). Nothing is displayed so I can't view my billing or usage! I had to go to a store to get my billing! I had my account "linked" several times and it keeps telling me that on desktop. WTH is going on? Fix your website and apps! This has been going on for MONTHS.

IF YOU ARE A NEW CLIENT, CANCEL YOUR PLAN AND GO WITH ANOTHER CONPANY**UPDATE: Just as imcompetent 1.5 years later. Would 100% recommend you go with any other phone company just so that you dont have to deal with this embarrassment of an app.** The app doesn't open up 9 times out of 10. How hard can it be to hire competent software developers. It's wild to me that every other phone company and banking company can sort out a functional app but Fido refuses to invest their money in doing the same.

What’s new

You asked for it! Introducing a new way to shop. Find your favourite add-ons in one place with the new Shop tab. Travelling abroad? Grab a Travel Pass. Need more data? Add it in seconds—right in the app.

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