
Lisa W Hoult
I was told by the banker when I opened the account, the app isn't terribly cooperative with Android and I'm finding that to be true. When making a mobile deposit, it auto captured the front of the check fine, but when flipped to the back, auto capture did not work. The viewing window was distorted. Fortunately, a manual capture was successful.
3 people found this review helpful
Lisa, we're sorry to hear you've had trouble with the mobile deposit feature. In order to provide further technical support, you can call us at 800-642-0014, and our Specialists will be happy to help.

Heather Johnson
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The app is fairly easy to use...when I can log in. Lately the app force closes frequently. I have checked for updates, cleared the cache for my app and even tried to force close it myself. I would say 80% of the time I try to access my app I am unable to log in at all, 10% of the time it will finally let me in after multiple attempts and maybe 10% of the time there are no issues at all
1 person found this review helpful
Heather, we're sorry to hear that you're having issues with the app. We would recommend fully uninstalling and reinstalling it and restarting your device. If this does not resolve the issues, you can call us at 800-642-0014, and we will be happy to provide further technical support.

Travis Neidel
One of the most poorly optimized apps I've ever dealt with, constantly gives error messages and failures, every time you open the app it crashes in the background until you need to force close the app, half the time the login won't even work, other times you can input all of the steps to e-deposit a check and it'll just fail to deposit, give you an error message and be done with it. absolute joke of an app, terrible optimization, who wants a banking app that doesn't work when you want it to?
12 people found this review helpful
Travis, we're sorry to hear that you're having issues with the app. We would recommend uninstalling and reinstalling it, restarting your device, and calling us at 800-642-0014 for further technical support if these steps do not resolve your issues.