Alex
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This app allows me to see my bill which is very convenient, but for the 3 months I have had the app and Rogers the main page has been down. I haven't been able to view my usage, equipment, and packages. This results in having to make calls in order to resolve any issues (and there has been non stop billing issues). It would be nice if something would work as advertised with Rogers.
3 people found this review helpful
Rogers Communications Inc.
April 30, 2024
Hi Alex, we're sorry to hear that. Have you had the chance to delete the app and re-install? If the issue persists, feel free to send us a message via our Community Forums and we'd be happy to help. ^jl
Shrey
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It has no intention to open. I have to try 10 times to login and open the application. Software is too heavy. Please improve your team! Reply 1: Yes, I have tried reinstalling and on other devices too. It's the same. If you are successfully logged in, you'll be able to login for few hours or days. But if you don't use the application for few days, the application keeps crashing and wouldn't allow to login in one go. It feels like waste of time.
18 people found this review helpful
Rogers Communications Inc.
March 26, 2024
Hi Shrey, we're sorry to hear that. Have you tried to delete the app and re-install? Do you experience this on any other device(s)? We appreciate the feedback. ^jl
Jenn Cornell
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Useful app when you can actually access it. Constantly being locked out because they keep changing things. My spouse and I both use it for our shared account, but we always have problems accessing it. Not everyone grew up on this technology. For those of us that are old-school it's very frustrating. One day we have access, the next we need multiple steps that don't work because we don't have access to the other related apps that we need all the extra codes for! Seriously!!
8 people found this review helpful
Rogers Communications Inc.
March 15, 2024
Hello Jenn, we certainly want you to get the most our of our products and services! Please be sure you have our latest app version and software loaded to your device. If the issue continues, kindly let us know on our Rogers Community Forums or reach out to our tech support team. Kind regards! ^yc