MyFrontier

Frontier Communications

About this app

With our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier account on the go! The MyFrontier app lets you view/pay bills, see past billing statements and payments, and make changes to your account and notification settings. More self-service options allow you to modify service appointments, troubleshoot issues, and get real-time updates by connecting directly to your technician with two-way messaging. The MyFrontier app also gives quick access to support topics in our Help Center and contact features like call-back assist at your fingertips.

The app is a must-have for customers of:

- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features!

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Billing and Payments:
- Make a one-time payment
- Sign-up for paperless billing
- View billing and payment history
- Enroll in Auto Pay
- Access your current bill
- View your payment history

Troubleshooting:
- Reboot your Gateway or TV Set-top box
- View trouble ticket or order status

We are continuing to enhance the MyFrontier app to make it your primary Frontier self-service tool.

Ratings and reviews

Frontier offers Very fast internet service. This service is consistently faster than Spectrum at a much more reasonable rate. Though I have noticed that around the time Frontier became available to us, Spectrum or Charter or whatever alias, has lowered their rates. We have had some inconvenient disconnect issues with one TV. Service from Frontier is quite responsive when you need it. Both upload and download speeds are amazingly fast and consistent. Spectrums upload speeds were a tenth of that.

By far the worst app I've ever used. I ordered some equipment a month ago and have been trying to track it on the app but I can never get any info so I have to call in and ALWAYS get a CSR that sounds like they're frustrated to be talking to me like I'm inconveniencing them when I'd be more than happy to check it myself online and make their position with the company obsolete. But the computer program that's replacing them is surprisingly less efficient. Poor customer experience all around.

I find it absolutely hysterical that the ONLY function that works in the app is the ability to provide feedback. Have not been able to use a properly working app with this service in 2 years. Undoubtedly the worst internet and customer service I've ever had to deal with. Fiber Optic 500/500 (throttled) with maybe 20 feet of wifi range - if you're lucky. Pray you don't have an outage for ANY reason, because you won't see a tech for 2-4 weeks, then they'll try to bill you for fixing it!

What's new

-Introduced the ability for qualifying customers to add YouTube TV to their account!
-Fixed a bug impacting auto pay sign up.
-Additional bug fixes and performance improvements.