Robert Vecchio
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Nothing but problems. made a network change, prepare to spend days trying to reconnect. just a frustrating nightmare. when it works, it's great, but too often it doesn't work, and it's a headache. I'll never buy another genie product for the experience with their connect alone. I can't get the app for older devices now either. update: unit will not connect to any wifi network, online functions are all negated, Aladdin is junk, customer service just wants to charge me for a repair! rofl gtfo
1 person found this review helpful
Overhead Door Corporation
24 September 2020
Hi- This should be corrected in the latest version 4.2, please uninstall the app and reinstall with the updated version. If you need further help call us at 1-866-599-4995.
Jeff Birri
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Can't log back in now after this update. Did the same thing after the last update. Tried to reset password and still nothing. Get some invalid error message. Terrible. 4/23/24. App won't even open now after update. Constantly getting an error message. Still send me notifications, but can't get the app to open. Love the idea, but the app is trash.
4 people found this review helpful
Overhead Door Corporation
24 September 2020
Hi- This should be corrected in the latest version 4.2, please uninstall the app and reinstall with the updated version. If you need further help call us at 1-866-599-4995.
Mark Hepler
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Update 4/16/24 - still having same issues. App is worse than useless now. Since software was updated, app has become unreliable. App shows door as offline. At device, led is solid green (showing status as connected). Opening the door using keypad or attached button results in app status changing to online. After a short interval app status changes to offline while connect device still shows solid green (connected) status. If door has to be opened by connected device, app is useless.
16 people found this review helpful