Google Support Services

18.7K reviews
Content rating
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About this app

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.
Updated on
Oct 31, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 4 others
Data is encrypted in transit
You can request that data be deleted
18.7K reviews
Fredallen VVyman
December 3, 2022
There is no open option, no icon to click on on phone screen, only permission is asks for is contacts.. Just what is the purpose of this app if there is no functionality to it.. It is suppose to get you help troubleshooting.. Even in phone>settings>apps>Google Support Services, there is no way to open the app all that's there is: Uninstall and Force Stop. Is it just something to take up available space so we have to purchase Google One Storage Upgrade? This app makes no sense! 😠
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Robbyn Coaches
November 5, 2022
Yet another app that runs in the foreground even when it's not wanted, and probably disable-proof. The battery in these Pixel phones are constantly drained by this type of app. Why not have it inactive until needed - if it ever is?
21 people found this review helpful
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Bradley A Bonato
November 28, 2022
I'm having Problems w/Google's Mobile Transfer App that keeps CRASHING, even after a ReInstall! 😡👎🤬 Send Several msgs, including copies of My Pixel 7's System Filesvia it's Feedback Link, but STILL doesn't work!!!
8 people found this review helpful
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What's new

- Share your screen with Google customer support on most devices with Android 5.0 and higher versions.

- Bug fixes.