
Rosie Arnold
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This app is super convenient for accessing records and my insurance card on the go. I'm not sure why it has such a low rating honestly. Sure, it's not as helpful as the website but that's pretty typical of apps 🤷♀️ My only *current* complaint is my coverage page will not load but I also recently had that issue on my PC so I'm not sure it's an app exclusive problem.

Emmanuel Ramses
I thought, how can a BCBS app only average 2.8 stars?? I installed, then immediately found out why. Breaks password managers, yes. But more than that, it is a pain to actually search for a provider. I keeps kicking me all the way back to where I have to start from the beginning after I view a profile. Better to stick to the web.
62 people found this review helpful
Blue Cross and Blue Shield of Illinois
March 18, 2021
Hi. I apologize that you are having issues with our app. Would you please email us at appfeedback@bcbsil.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback.

A Google user
Utter garbage. This app seems deliberately, even maliciously, designed to prevent you from using any conceivably-helpful services or features. -Want to send customer service a message via the app? Hah! (You can't...only an automated phone number is provided, and you can look forward to a literal hour of hold time.) -Want to update your profile/address? Can't do that here. -Want important notices and updates emailed to you? Nope. Best they'll offer is an email notice that you HAVE a new notice.
25 people found this review helpful
Blue Cross and Blue Shield of Illinois
February 26, 2019
Hi,
Thank you for providing this detailed feedback as it will help inform future enhancements we make to our app. I apologize that you had a frustrating experience. If you are willing to share some more detail on the features you were looking for in our app, could you please email us at appfeedback@bcbsil.com? Thank you for your time and patience.