BCBSIL

- May 4, 2017

Everyone

Medical

( 417)

Description

The BCBSIL app provides access to the Blue Cross and Blue Shield of Illinois member information and resources.

Members Features:

Easy Access:
• Login or obtain login help
• Register

Claims
• View claim overview and line item details

Deductible
• Check deductible and out of pockets amounts
• View amounts at the individual and family levels

Find A Doctor
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish

Coverage Details
• View medical benefits and copay levels
• View Prime pharmacy benefits and copay levels

ID
• View temporary ID for subscriber and dependents
• Send ID via email to your providers

Languages supported: Spanish and English

Reviews

2.7

417 total

5 110

4 56

3 42

2 34

1 175

Paul Santos

Plagued with crashes and just random slowness. Seems like it was an afterthought, where some exec said "Hey, we should make an app so we can say we embrace technology", who then called his cousin who just got out of an android weekend boot camp to develop it. Just bad, don't bother installing it

Anne Frank

So, I read the reviews before I installed this, but I didn't believe that it could possibly be THAT bad. Well, shame on me for doubting because this app really does suck. It crashed 3 times right in a row when I first tried to open it. And when I click to get my ID card, it tells me "Oops. Something went wrong. Try again." So I try again and get the same error. I've tried several times over the past couple hours, no luck. Considering the ID card function was the only reason I installed it, this app is pretty much useless to me.

Charlotte Hearn

It shuts down and has errors.... a lot. Heaven forbid you are actually hurt and have to prove that you have insurance using this app. Totally unreliable. I expect a hell of a lot better from a billion dollar company

Jeff Snow

Needed to restart the phone after the install, it just kept crashing before the restart. App is good, quick access to everything I need. No need to go to website.

David Phelps

Horrible. Can't even link my account due to errors and then it tells me to try back later..

Timothy Salamon

This app has never worked. I cannot understand how an insurance giant like BCBS is unable to create a working app for their clients.

User reviews

Paul Santos June 1, 2017

Anne Frank June 8, 2017

Charlotte Hearn May 24, 2017

Jeff Snow May 16, 2017

Needed to restart the phone after the install, it just kept crashing before the restart. App is good, quick access to everything I need. No need to go to website.

David Phelps June 2, 2017

Horrible. Can't even link my account due to errors and then it tells me to try back later..

Timothy Salamon May 4, 2017

This app has never worked. I cannot understand how an insurance giant like BCBS is unable to create a working app for their clients.

Paul Warren May 3, 2017

So good

Sharleen Guagliardo May 23, 2017

Use to work. Now it does not even open.

James Baltz March 23, 2017

This app is useless, it only lists partial information. Does not list all claims and only shows highlights of medical coverage. You must "call for info" to get any details. The only positive would be you can display a temporary use insurance card through the app, otherwise it's a complete waste.

Nicole Felice April 4, 2017

Y'all. This app is useless. There is actually no benefit to this app whatsoever. The only information I can see its claims. No deductible tracking, not even a summary of my benefits. To find a provider, it redirects you to a website. Not sure where these screenshots are taken from, my app doesn't have any of that info. BCBSIL, please get a usable app, like Cigna. Your current app is a joke.

Mark Tanaka April 28, 2017

Easy enough to use, but crashes about 50% of the time. No rhyme or reason. Shows basic information like the ID card, but only in portrait mode and not sizable. Makes it hard to read for people like me who need reading glasses.

Errol Talley March 22, 2017

Create an account, get an oops something went wrong error. In today's day and age, tech issues like this are not acceptable. Did a three year old create this app and it's functionality?

Karen Miller February 23, 2017

Downloaded and tried to set up an account and it won't let me. If I could give it zero stars I would! Worst app ever! Do not waste your time!

Anis Charania April 19, 2017

Probably one of the most useless apps ever created. A better investment instead of this "app" is to give everyone a $2 discount per month. Pathetic.

Leonardo Rosa March 11, 2017

Tried to log on but it says "oops...something went wrong. Please try again." Will change my rating if I was able to use the app.

Jamie Ritchie February 14, 2017

New version is horrible. Can't sort claims by user and can't view deductible/out of pocket balances. I used this app weekly, at least, to keep track of my family. Now, it's worthless. Back to the old version, please!!

E J May 2, 2017

Everything works on the app...other than an error page when looking for a provider. That really comes in handy when you need it in an emergency. Billing? It works. Great job BCBSIL.

JAMES MANK April 4, 2017

You have to set up account on a computer or a Android or web base phone not the app. The is only used for checking in house doctors. it's useful if you know how to use apps.

Joe Spinka March 18, 2017

Most of the application doesn't work. Ever! I don't understand why they are incapable of fixing the application, it's not like BCBS doesn't have any money. Based on the reviews I've read this has been going on for a while now. Very disappointed in BCBS and there inability to have a functional application. Very sad.

Luis Salgado February 20, 2017

App will not work. Won't let me log on and aeems frozen. can't get anything done

March 9, 2017

I can create a user ID, but I get an error every time I try to link my plan. This app is utterly worthless.

Jen Kingston February 18, 2017

The updated app does not work, you can't get passed the agreement page. I accept the terms and the app returns to the login page.

John Geiger May 2, 2017

Can't display anything at all without crashing. Completely and utterly useless.

Joe Ambrosio May 2, 2017

Awful. Can't even sign in. Constant error messages so I can't reset my password.

Candace Corbin March 15, 2017

Horrible update I can't load a temp card claims and deductible is hard to understand

Katie Allodi March 25, 2017

Literally can't see anything in my account and finding providers crashes the app

Jay Omanson March 10, 2017

Horrible app. Don't even know why BCBS adds it to the play store.

Gregory Garrett March 30, 2017

Can't even login. "Oops something went wrong" every attempt

Rick Lewis February 24, 2017

Kept getting generic error message when resetting password

Lenore Herbert April 24, 2017

Would not let me log in.... Waste of my time

Amanda Jones May 2, 2017

I can't even get logged into mine every time I try it says it has an error. Don't waste your time downloading this.

James Scola March 6, 2017

Garbage like most bcbs plans

Al Karman March 1, 2017

Piece of crap.

March 30, 2017

Can't create account.

Kei Lango March 19, 2017

Does everything that it suppose to, I have no issues.

Jennifer Smart March 8, 2017

Won't allow me to create my account. When trying to create just keeps popping up the word "boo" like it's a freaking joke. Terrible! EDIT Claims they fixed the issue but I still can't register and calling them is a waste. They transfer you in circles.

Monica Tannehill February 5, 2017

So the sign up process...sent an email for verification...open email..click link...takes me to a place that says enter your e-mail address so we can send you an email to verify your identity. Typical of Blue Cross Blue Shield. A crap company