Simply worthless Can't log it. To be clear, it says my login is invalid. Funny, it's the same login I've always used and I stayed over 165 nights last year and on my way to do more this year. I know my login. You're invalid. Uninstalled. Like half of the customer service I get at Marriott hotels, completely useless.
Marriott: thank you for paying attention to the reviews and fixing the issue! The app works much better!
Check out? App is fine. Still can not find how to "check out" using this app. Associates behind the desk didnt know how either.
Existing reservation? The app apparently has no way to enter an existing reservation. MAJOR oversight, and shame on the designers!
Great update Thanks for removing the need to login each time. This makes the useful again.
Disappointed I had an existing reservation and was given a link in the email to download this AP to mobile check-in. The problem is unless you book through this AP it just says "You don't have a reservation ". Not nice making me do all that work for nothing. I travel on business and my travel is booked through the company and then sent to me, so no way for me to say "hey would you mind logging into my AP and making my reservation through it, so it recognizes me! There needs to be a way to enter an existing reservation.
We know many of you have been experiencing log in issues since the last release. We’re happy to confirm that this bug and several others have been fixed with this update.
Introducing the official, complimentary Ritz-Carlton Mobile App.
Amazing hotel deals for tonight + no credit card needed on selected properties!