Horrible application for the business or Leisure Travel person. I find it more useful to use the online website as a platinum member due to the fact that information that I need understand is not provided in the mobile app. You cannot read reviews nor submit reviews of properties with this application. Which makes it difficult understanding a properties capability in meeting your business travel needs.
Having to log in each time I open the app is irritating. Also, there is no way to request to reset the password within the app because it says my email address/Marriott number is not found despite being the exact same information that I enter on the web version.
I don't understand why when I try to book a reservation my screen turns white and does nothing. Can't even check reservations I made from the actual website. I'd love to be able to check in through the app and make requests but the app stops working the minute I move off the welcome page. This app is useless.
Booking hotels and checking in is easy however there seems to sometimes be an issue when requesting services where the request is not sent to the hotel however the app makes it seem like it has. After waiting an hour I chatted with an associate who confirmed that the request did no go through. Please just throw an error if the request is not received.
Once I get logged in, which is necessary EVERY TIME, the app itself is fine. Having to login EVERY TIME is actually a pain, especially when short on time. After reading numerous other reviews, I am one of many experiencing this issue. Therefore, please fix it. Thanks.
When it works, it's good. But tried to check in this morning and got spinning circle timer that would not stop. Then I looked at other reviews and see that the app is not ideal to be quite honest. I would expect better from Marriott.
Various bug fixes and improvements.
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