Mr. Cooper

Rocket Mortgage

About this app

Stress-Free Homeownership, at Your Fingertips.

Keeping track of your mortgage with Mr. Cooper is more convenient than ever. Make payments quickly, monitor your FICO® Score*, and see customized ways to leverage your home equity—or quickly get in touch with a mortgage expert for on-demand assistance.

With our app in your back pocket, we’ve made it easy to…

• Manage your mortgage from anywhere, 24/7

• Handle the basics with ease—securely make payments or set up AutoPay

• Track your home's value & equity as they change over time

• Explore personalized refinance options based on your unique goals

• Shop smarter with an easy-to-access prequalification letter

• Access your statements & other correspondence when it’s convenient for you

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*FICO Score available for primary borrowers only

Mr. Cooper is an Equal Housing Lender NMLS #2119
8950 Cypress Waters Blvd.
Coppell, Texas 75019

Ratings and reviews

This app is so frustrating. Why even download it when it just redirects you to a web page to log in every time. And they have a "safety" feature where you can't use a password manager to fill in your user/pwd both. Everything in the app is slow, if it's not completely broken. Used the Payment Calculator by inputting my details, clicked "calculate", and the whole section just disappeared from the page. They tout their great reviews as a lender, but I've had better experiences with everyone else.

I have not been able to access my account for almost 2 months now. After I enter my username & password, it asks "How would you like to receive your two-step verification passcode?", however, the choices are missing, or at least not visible. Customer service has told me on at least 5 occasions that the issue has been escalated & will be fixed. Needless to say, it never has been.

They deleted my auto pay and didn't tell me. There is no way to add auto pay on the app or site and clicking "set up auto pay" just takes you back to one time payments. They inundate you with extra offers and robocall you with no one on the other end. If you go to the contact us section it goes to a robochat that always ends up asking if you want a live agent, only to say "Agents are very busy, try later." This can't be legal.

What’s new

We're always working to improve the Mr. Cooper app for you. Turn on auto updates to ensure you always have the latest version.

This update includes:
• Minor bug fixes and improvements