Where is my direct deposit I was offered an upgrade so I switched over to flare on Monday 11/20/2017 I was told my ace elite direct deposit was switched to flare it's 8:24a.m. CST and I haven't received it with ACE ELITE I WOULD'VE GOTTEN IT YESTERDAY 11/22/2017 Or early this morning before 8am. I got home and read the reviews for this flare card and it scared me especially after reading the comments about delayed direct deposit and Horrible customer service. I can't have delayed direct deposits because I have bill arrangements on there. I already DON'T like this card. I want my ACE ELITE CARD AND STATUS BACK.!!!!!!!
Their customer service sucks big time. I called 4 times in a row and each time I was put on hold for 30 minutes or more just to speak to a supervisor. Damn shame. 😠😠
The Flare Card is worse then the Elite Card. I'm goin to change back to the Elite Card as soon as I get my direct deposit. When I have the Elite Card my direct deposit would have already been on that card but since I have the Flare Card my direct deposit hasn't posted yet. Don't get the Flare Card it sucks. The Ace Elite Card is a lot better then the Ace Flare Card.
I am still not getting my mobile alerts really frustrating. I have not changed phone services and have reached out to them and no problem on that end. Not very Happy with this Flare.
Trying to look at money going out and the app will not work. Only money coming in I can see. Frustrated :(
The customer service team doesn't appear to be knowledgeable of the product your using. When you ask for a supervisor, they will place you on an extended hold for an hour or longer. One rep was muting the phone throughout the call and wasn't being attentive at all. I was constantly having to repeat myself and when she finally decide to respond, it's robotic by repeating the same thing word for word as if just reading a script or speaking into a machine. I was on a vacation 3 weekends ago when my card was blocked. The following morning, the rep was not able to tell me why card was blocked.
- Check transaction history and track your spending
- Load checks straight to your account
No monthly fee, no ATM fee, high interest checking account with a conscience