
Magni Ogden
- Flag inappropriate
- Show review history
Used to love this banking service. Currently use them for my direct deposit now. As a bank, straight forward, no hidden fees. Awesome. No issues with that side. But as of recently the app won't load to the login screen even after a reinstall. I now am forced to use the web interface for balance inquiries. The app was GOOD too. Had biometric log in support, at one time they had the available balance viewable from the login screen on a little slider. Not anymore. Nothing works. Bout to switch bank
148 people found this review helpful
We are sorry to hear that! For further assistance, please email us at social@netspend.com with details about the issue, your app version, and your device. Screenshots will also assist us in the troubleshooting process.

A Google user
- Flag inappropriate
- Show review history
I normally dont have issues with this app. I've had the card for years , and once there was an app I downloaded it and all was fine, but recently my fingerprint wont enable. I went inside the my acct feature to turn it on, but it keepa saying opps we can't at this time. I've been using the finger print login since you all started it, and now I'm having issues with it. could we have that looked at please. thank you.
34 people found this review helpful
We are sorry to hear the finger print feature isn't working for you. Please email us at social@netspend.com and we will be happy address your concerns.
Netspend Skylight ONE

Dave Kind K
I have used this app for over a year. My paycheck is deposited to the NetSpend card. The ease of use and convenience of being able to check my balance is great. However, over the last week it isn't working right, and has become an inconvenience. When i open the app and sign in, it tells me that i already have an account and that i need to download the app. It does this every time. I uninstall the app and reinstall and it works. I shouldn't have to reinstall everytime i want to check my balance.
34 people found this review helpful
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at social@netspend.com with details about your app version, device, and issue.