Worst support system. They sent an untrained driver who was waiting for 10 minutes at a totally different location than the one supplied. He was not following the navigation at all, and took an unnecessarily long route. I had to pay 3 times the actual amount stated before the trip. The support system has 4-5 menus which all result in a dead-end. Moving to Uber.
Cheating app!!!!!!! Ola is such a cheating. They have introduced Ola credit option which just gets activated once u get into the app (no need to manually select credit option when u take any ride without cash) As I wasn't aware of this feature in the beginning I paid my drivers in cash, now the app asks me to clear the credit. Don't cheat customers by giving some idiotic updates. I have paid the drivers in cash. Please check with the appropriate drivers.
Your ride booking and sharing algorithms are pathetic! Before I book a cab, it says 2 mins away. But after I book it, I get a cab that is 10 minutes away. That too in peak hours! Also for a straight route on Mumbai western line, the algorithm is making me do a Mumbai darshan. And why is there no estimated arrival time on the app?
I hate this app due its worst support system and that ola share is another bakwas they dont even teach their cab drivers how to talk with customers .they dont even bothered about this complaint u stupides just need bussiness. I was trying for cuatomer care for past 1/2 still no one responded so this shows their commitment.
I know this feedback is for app. Still giving a negative feedback due to Worst ever service. Your company is going to shutdown soon because of your drivers. They need only short rides with good money as they get money based on count of rides. Some of them are even telling customers that company is charging them surge unnecessarily. So get down at nearest point. They get their ride count and money, who cares about customer.
A good app to book cabs... However, the app needs to be more user-friendly.. New users who join it have a lot of trouble booking cabs... The UI can be more minimal and direct, instead of this pointing the location amd selecting what kind of car you want... Definitely, once you get used to the UI, those extra features are very useful, sometimes even practical...
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