Xfinity Mobile Care

Assurant, Inc.

About this app

Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands.

Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan.

Key Features

* Coverage and Claims for Your Devices at Your Fingertips
View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease.

* Live Tech Support
Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays.

* Self-Help Center
Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own.

Ratings and reviews

Process is rather easy. However, logging in is a timely process because on first time logging in it glitches out and doesn't populate the continue button on the send a code page. then when you go to file a claim even if you click on a different device it only populate one phone number. so I don't know if im filing a claim on the given number that you cant change or the device that you clicked on. as the account holder is should be able to file claims for all devices on my account.

god it took weeks to get through to finally get the claim done.. i tried to set up the app and thought I had gotten it but then it would not let me login . Tried to talk to customer service and they didnt listen to me. They just escalated it and pushed it up the chain. Until after 2 weeks they closed ths ticket out .. Then I tried again to login and had to set it all up again .. And the simplification of my email by making me login to yahoo just added more grinding to get it done .. 3 weeks lat

the worst service ever! the apps suck, the signal suck in every single place I visit, getting my phone fixed has been a headache, the auto payment date can't be changed and I have to request a extension every single month, upgrading is supposed to not cost anything (that's why I switch my plan) and guess what.... Over $100 to upgrade!! For all this stress I'd rather go back to cricket!!! I have clicked on "chat" a million times.. it took at almost 2 months to get a repair approval for my phn.😡

What’s new

Minor UI enhancements and bug fixes.