Xfinity Mobile Care

Assurant, Inc.

About this app

Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands.

Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan.

Key Features

* Coverage and Claims for Your Devices at Your Fingertips
View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease.

* Live Tech Support
Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays.

* Self-Help Center
Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own.

Ratings and reviews

I recently got the S26 Ultra and trade in my old phone. I've called twice and spoke with 3 reps. Im being charged $762 a error on their end. My past 2 bills were $130 a month. I returned the old phone the same day I got the new one. They verified it each time I called and said it would be corrected within 48 hrs that never happened. Their customer service has no clue what their doing. They better correct this ASAP!

New Update: the $15 insurance plan with FREE screen replacement/repairs has been denied by assurance. they would rather collect a $99 deductible and replace my device. OldUpdate: I did finally, after 2 weeks of effort and randomly calling corporate support numbers. reach a care team member in the states at corporate escalation who was able to resolve my bill. in general I can say Xfinity provides good products, but customer service outside the United States should be replaced in its entirety.

I have a damaged device keeps overheating. They want me to send the only active line I have before they send me a replacement said if I don't send it within 5 days I will be charged $599. I am the victim of stalking and have no other means to make a phone call if something happens. They are claiming I never sent back the previous damaged device. I spent 45 mins on the phone just being extremely confused. Now My PTSD is heightened alert. They are forcing my hand to be in unsafe situation

What’s new

We've been hard at work to provide you a brand new Xfinity Mobile Care experience.