Xfinity Mobile Care

Assurant, Inc.

About this app

Live with less worry and get the peace of mind you want with the Xfinity Mobile Care app by Assurant.

The Xfinity Mobile Care app by Assurant is included with your subscription to Xfinity Mobile Care (XMC). Download the app now and start exploring these benefits included with Xfinity Mobile Care:
* Simple Claim Filing - File and track your claim all in one place.
* Live US-Based Tech Support - Unlimited access 7 days a week to live tech pros via call, chat, screen share or camera share. Get help setting up your device, transferring contacts, downloading data, setting up applications and syncing to all your connected devices.
* Help At Your Fingertips - Access thousands of curated tips, tricks, and step-by-step quick fixes to get the most of your connected devices.
* Cybersecurity by Avast - Block malware-infected links and fake websites commonly used in phishing attacks.
* View Device Protection Coverage Details - Easily check your coverage benefits, service fees and deductibles, review your coverage documents and full program details.

Download now to begin using these great benefits and so much more.

This app requires the following permissions:
* Location permission to access your Wi-Fi network details to detect weak Wi-Fi settings.
* Accessibility permission (AccessibilityService API) in the Web Shield feature that protects you from threats on the web by alerting you to when you visit a malicious web site. Personal or sensitive data is not collected or stored.
* Device Administrator permission for device lock functionality (only if needed for stolen device, and only with real-time customer consent).

Note: The ability to access the claim filing and tracking feature from the Xfinity Mobile Care app is available only to those users enrolled in the Xfinity Mobile Care program and geographically restricted for usage within the United States and Canada.

Ratings and reviews

Absolute nightmare. This spring I had a cracked screen & despite living in a large city, the nearest repair facility was an hour to the north. I went ahead & paid the $100 deductible to get a replacement phone sent to me instead. The phone they sent has multiple issues, & when I sent in a repair request explaining this, it was denied. I called them about it as well. So that's 2 yrs of paying a monthly fee along with a $100 deductible for a replacement phone that's defective & they won't fix it.

The last image shows an antivirus as part of this app and is the reason I downloaded this however, there is no antivirus as far as I can see on this app. 👉uninstalled 8-12-25 Edit: I stated what the problem was in the review. Instead of sending me elsewhere why not just address my concern in public so others can see it

Straightforward, no unnecessary jargon to make you wonder whether or not you understand, and fast. Too easy to use.

What’s new

Minor UI enhancements and bug fixes.