Pocket Geek Mobile

Assurant, Inc.

About this app

Pocket Geek® Mobile is your personal tech genius that works behind the scenes to help keep your device secure and running smoothly. It provides the tools you need to make the most of your mobile device and smart solutions to help you thrive in a connected world.

Core Functionality

With Pocket Geek® Mobile you can securely back up and restore photos, videos, music, documents, and contacts with your allotted amount of storage. Pocket Geek® Mobile provides a solution for syncing, storing, backing up, and restoring content.

In addition to backing up your personal data and content, it lets you access your protection plan benefits and provides live support though call or chat. You can manage your own device with self-service troubleshooting, helpful tips, and built-in protection features.

Additional Features
● Cybersecurity by Avast — Block malware-infected links and fake websites commonly used in phishing attacks.
● Coverage Dashboard — View program features and benefits, check your service fees and deductibles, review your coverage documents and full program details, and file and track a claim.
● Live Tech Support — Enjoy firsthand support from tech pros via chat, call, screen share, or camera share. Access fast solutions to tech challenges. Learn how to set up, connect, and sync your smart home devices.
● Self-Help Center — Access thousands of device-specific tips, tricks, and step-by-step quick fixes.

Secure backup is a core functionality within Pocket Geek Mobile which allows you to back up SMS and MMS messages and call logs on your phone. To properly handle messages received while the app is the default messaging app, read and receive SMS and MMS permissions are mandatory. Existing backups are required to restore text messages and call logs.


This app requires access to the following permissions:
● Read and receive SMS and MMS permissions to backup and restore text messages.
● Read and write call log permissions to backup and restore call logs.
● Permissions to read, modify, or delete the contents of your USB storage to backup and restore photos, media, and files.
● Location permission to access your Wi-Fi network details to detect insecure Wi-Fi settings.
● Accessibility permission (AccessibilityService API) in the Web Shield feature that protects you from threats on the web by alerting you when you visit a malicious web site. Personal or sensitive data is not collected or stored.
● Device Administrator permission for device lock functionality (only if needed for stolen device, and only with real-time customer consent).

Ratings and reviews

Horrible tech support when I reached out about the slow speeds on my mobile network. Guido continued to pressure me about my wifi despite the fact that I uploaded a copy of the speed test I performed in the pocket geek app and he said that he can see in the screenshot that I wasn't connected to wifi. However, he still did not provide the assistance I needed and I had to end the chat out of sheer frustration.

Comes installed with my galaxy S24 from spectrum, but doesn't have any content for my device. I couldn't find a support button or any way to contact someone to get help with device issues, so I am wondering why this app is even compatible to be installed on the phone. 0/5 for service, 0/5 for ease of use, 0/5 for hospitality and customer support. Trash

Too many spam calls. Never had this problem before. House phone is same way. I have to turn them off or silence them. Not happy. Tried to call, I get a computer that says it doesn't understand what I am saying . Thanks for your help! I will do that!

What’s new

Minor bug fixes and UI enhancements.