Pocket Geek Mobile

Assurant, Inc.

About this app

Pocket Geek® Mobile is your personal tech genius that works behind the scenes to help keep your device secure and running smoothly. It provides the tools you need to make the most of your mobile device and smart solutions to help you thrive in a connected world.

Core Functionality

With Pocket Geek® Mobile you can securely back up and restore photos, videos, music, documents, and contacts with your allotted amount of storage. Pocket Geek® Mobile provides a solution for syncing, storing, backing up, and restoring content.

In addition to backing up your personal data and content, it lets you access your protection plan benefits and provides live support though call or chat. You can manage your own device with self-service troubleshooting, helpful tips, and built-in protection features.

Additional Features
● Cybersecurity by Avast — Block malware-infected links and fake websites commonly used in phishing attacks.
● Coverage Dashboard — View program features and benefits, check your service fees and deductibles, review your coverage documents and full program details, and file and track a claim.
● Live U.S.-Based Tech Support — Enjoy firsthand support from tech pros via chat, call, screen share, or camera share. Access fast solutions to tech challenges. Learn how to set up, connect, and sync your smart home devices.
● Self-Help Center — Access thousands of device-specific tips, tricks, and step-by-step quick fixes.

Secure backup is a core functionality within Pocket Geek Mobile which allows you to back up SMS and MMS messages and call logs on your phone. To properly handle messages received while the app is the default messaging app, read and receive SMS and MMS permissions are mandatory. Existing backups are required to restore text messages and call logs.


This app requires access to the following permissions:
● Read and receive SMS and MMS permissions to backup and restore text messages.
● Read and write call log permissions to backup and restore call logs.
● Permissions to read, modify, or delete the contents of your USB storage to backup and restore photos, media, and files.
● Location permission to access your Wi-Fi network details to detect insecure Wi-Fi settings.
● Accessibility permission (AccessibilityService API) in the Web Shield feature that protects you from threats on the web by alerting you when you visit a malicious web site. Personal or sensitive data is not collected or stored.
● Device Administrator permission for device lock functionality (only if needed for stolen device, and only with real-time customer consent).

Ratings and reviews

This came installed with my phone. So far I'm impressed with it. I will update this after some more time as passed. I've come to depend on Pocket Geek to keep my phone up to date and it hasn't disappointed me. It checks everything. I love the diagnostics including the speed check for the wi-fi. An all around excellent app. I will use this on any new phone I get.

I like the ease of use & the organizational structure however, I feel that there is a bit of false advertising in the fact of how they promote the support. It's promoted as though there is this advanced tech support capable of handling issue under many categories & in truth, they are nothing more than a call center reading from a "help section" that is available to everyone. This is derived from multiple contacts with said Tech Support.

I have been waiting over a month for my phone to be replaced. I paid for and filed a claim over a month ago and alhave only been told my phone in not in stock. I am very unhappy with it so far and I don't see why I have to pay for my phone if I don't have a working one which is part of the deal and contract

What’s new

• Minor UI enhancements and bug fixes