9.82K reviews
Content rating
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker:

Please find the Instruction for Use on

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Updated on
Mar 20, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Health and fitness and 2 others
Data is encrypted in transit
You can request that data be deleted
9.82K reviews
Wayne McKeever
March 21, 2023
Volume control does keep setting. Occasionally I need to set the volume of the left side lower than right. That works but after a few minutes both sides are back to the same setting. Custom settings. Not sure if they work correctly. Set one for a noisy environment like bowling alley. Reduce background and loud noises and try to set so I can hear conversation. Nah. I've messed with the settings so many different ways and can't get the desired result. Not enough space to cover other challenges.
1 person found this review helpful
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Sonova AG
March 22, 2023
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at: We will try to evaluate the issue and get back to you.
Glenn DeMent
March 13, 2023
The app is a waste of time. It is so erratic as to be worthless. It does not retain data over the long term. It does not connect to show the graph of daily usage with any consistency. After the latest update I feel like the app is now doing what it is supposed to do. It is syncing each time I check it, it does now track and maintain daily usage data and it works like I expected. Still only a 4 because I am waiting to see more improvements.
25 people found this review helpful
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Sonova AG
March 14, 2023
Thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us.
Brian G
March 20, 2023
This app has a hard time connecting to my hearing aids, sometimes one or both. Very frustrating to say the least. This has been a long time problem.. I did all of the things suggested below, including reinstalling the app and re-pairing the hearing aids. The fix is short lived and I will need to do this over and over every few days as it gets buggy over a short period of time
1 person found this review helpful
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Sonova AG
March 20, 2023
Please try the steps: 1. Clear the app's cache & data. 2. Check for Android updates 3. Restart your phone. If it will not help, reset the app with the deletion of the Bluetooth pairings: Please let us know if it helped.

What's new

Support for Phonak CROS support system

Registration with mobile phone number

General bugfixes and performance improvements

Thank you for using myPhonak!