myPhonak

4.4
45K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Naída™ Lumity
Phonak CROS™ Lumity
Phonak Audéo Fit™  Lumity
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Feb 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
43.8K reviews
Thomas Steinhart
May 22, 2024
Initially, these aids were good, but after a few months, one of them started acting up. It would suddenly just stop amplifying. I've tried replacing the wax guard with no success. Occasionally the aid will start working properly, but I can't figure out what triggers that. Sometimes, I can hear sound on that side, but increasing the volume doesn't have any effect. In addition, the app changes from individual control to dual control if I open any other apps.
1 person found this review helpful
Did you find this helpful?
Grant Ritchie
May 6, 2024
The app, when it works properly, is great. However, that is not gonna happen all the time as constant disconnects occur. I have had to turn off call capability from my phone to my hearing aids just so my hearing aids can stay connected on a regular basis. I have fully uninstalled and reinstalled the app as well as completely reset my bluetooth connection. (And yes, my phone's bluetooth is fully connected to the hearing aids). 1 star until bug is fixed
30 people found this review helpful
Did you find this helpful?
Sonova AG
May 6, 2024
We recommend a full reset of the app which includes the deletion of the Bluetooth pairings and any Bluetooth settings. Please check out this link for the instructions: https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-Android-smartphones?language=en_USa
Dale Johnson
May 14, 2024
I'm having major issues with Bluetooth when playing music, constantly kicking in and out. I have completely cleared the app and Bluetooth and paired them again. I have gone to the audiologist, and they contacted customer service. They stated that to make all kinds of changes to my phone setting. Sound ,buttons, and so on. It's very frustrating that I have to accommodate my phone to the app. The app should accommodate my phone. At this point, I would not recommend this app to anybody. I deleted
9 people found this review helpful
Did you find this helpful?
Sonova AG
May 20, 2024
Hi, we’ve forwarded your feedback to our developers. All input collected will be provided to the app development team to be considered for future updates of the app.

What's new

New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+

- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements


Thank you for using myPhonak!