Southwest Airlines: Travel App

Southwest Airlines

Contains ads

About this app

The Southwest® app allows you to easily book a flight, hotel, car, cruise, or vacation. Quickly secure your next trip, check in, change or cancel flights, and add extras like EarlyBird Check-In® or Upgraded Boarding. The Southwest app helps you access your gate information, boarding position, flight status, and more from the “My Trips” tab. Travel seamlessly from reserving a hotel to booking last-minute flights.

Book your next flight or hotel when you download the Southwest app.

SOUTHWEST APP FEATURES:

PERSONAL TRAVEL AGENT—BOOK A FLIGHT AND SECURE A HOTEL
- Travel with ease as you search, book, and manage your flight in one place
- View your gate information, boarding position, flight status, and more in the “My Trips” tab
- The Southwest app is like your own personal travel agent. Book a hotel and manage reservations in just a few taps
- Redeem your Rapid Rewards® points1 for your hotel stays

BOARDING PASS ON THE GO
- Access mobile boarding passes for all Passengers on your trip 24 hours prior to your flight’s scheduled departure time
- Find your flight number, confirmation number, boarding time, tier status, and TSA PreCheck® details in one place
- Save your mobile boarding passes to Google Wallet for convenience as you use our traveling app

MORE WAYS TO PAY FOR YOUR FLIGHT
- Choose from multiple payment methods, including PayPal®, Flex Pay, credit/debit cards, and Southwest LUV Vouchers®
- Find available flight credits in “My Account” under the Travel Funds section in the Southwest app

LIVE CHAT SUPPORT
Contact our Customer Representatives over Live Chat through our “Help Center”, found in the “More” tab.

AIRPORT PICKUP AND DROP-OFF
Thanks to our partnership with Lyft®, you can now use the Southwest app to help you request a Lyft! You’ll know key information, like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app too.

EARN RAPID REWARDS® POINTS WHEN YOU TRAVEL
Sign up for Rapid Rewards and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? No worries, add it after booking your flight and earn points1.

ACCESS INFLIGHT INFORMATION
Use the app to take you to our Inflight Entertainment Portal2, where you can watch free live TV3, listen to free music from iHeartRadio3, access free on-demand TV episodes, and watch free movies.

Book a flight, schedule pickups and drop-offs, enjoy fast and easy hotel booking, and embrace last-minute flights for your next spontaneous vacation—all with Southwest.

1All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms.
2Available only on WiFi-enabled aircraft. Limited-time offer. Where available.
3Due to licensing restrictions, on WiFi-enabled international flights, free live TV may not be available for the full duration of the flight.

Ratings and reviews

terrible app. I am trying to just see my boarding pass when I am getting on a plane, should be simple right? Yet somehow this simple task is requiring me to recheck in each time, and just overall cumbersome to use. Then on top of that, I get pop up ads to buy more of your terrible flight service? I already paid you and you still gotta do that just to inconvenience people who already paid you? Never again.

I've never used an airline app that makes it so difficult to see boarding passes. That should be the most functional part of the app. There's no simple 1-click option to see a boarding pass. You have to go to check in, then check in (even if you already have), and then you can see boarding passes. And if your screen shuts off, the app makes you go through all that again. That's 2 steps more than should be necessary. Terrible functionality.

I can lookup reservations (although confirmation codes are case sensitive which is incredibly dumb) but there's no way to add them to My Trips, so I have to look them up again each time I want to see them -- what is the point then in having the app on my phone? The reservations should be added automatically to My Trips when I look them up, or at the very least have a button to add them myself.

What’s new

We’ve updated our app with a fresh look and feel, optimized our navigation, and introduced a new enhanced day of travel experience.