This app used to be great. But now it crashes most times when I need to open it up and takes weeks for it to allow entry. On top of that, whenever I am able to get inn to make a payment. It crashes and don't let me make one. Or if I am able to make a payment. It has some kind of error through the processing process and doesn't process the charge and then I'm penalized with a late fee and other charges.. it just had a recent update 4 days ago (3/13/23). And still no resolve.
2 people found this review helpful
Used to be amazing. Ever since they rolled out this "newly updated" version, it has just been awful. I always make sure to split my payments up between the month, but when I got on today to pay the second half of my charge, it said that the previously scheduled one (at the beginning of July...) still hadn't gone through yet! All on top of the fact that you can't even get into the app 75% of the time. Feel bad for those being penalized for a missed charge due to the incompetence of this app..
112 people found this review helpful
A Google user
The app is convenient to pay and monitor your balance, but it lacks effective programming. It now requires you to verify with a 6-digit code, which it consistently fails to text you. I have to select the option to have the code emailed after the fact, and sometimes it doesn't allow even that. It will not remember the device. I've repeatedly set up fingerprint verification and it never goes through, but always asks me if I'd like to set up fingerprint verification. Good idea, poor execution.
46 people found this review helpful