T-Mobile Scam Shield

T-Mobile USA

About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact [e-mail].

Ratings and reviews

I think this would be a great app for actual spam calls we receive, it's the fact I never have turned it on and it has blocked calls I need to come through. Then again just recently it has been blocking calls on the allowed list, with no explanation. The numbers are programmed in my phone, as well as on an allowed list. I have no clue what's going on and so I turned it off completely. Maybe going to uninstall or disable because this is ridiculous.

Been working great. Hardly get spam now or unsolicited calls. Update: Barely two scam calls a week now. A problem though now. I have a contact that I set to go to voicemail. I want to allow his calls. When clicking 'allow' nothing happens. Click send to vm hoping to undo the setting and I get 'Looks like we are having trouble connecting. Please try again'. Am currently talking to a rep hoping for a fix. Update: All is well now. It is not an instant change when clicking. Love this app!

Update: after much back and forth, T-Mobile tech support confirmed they apparently are incapable of stopping spoofed numbers. More likely it would cost them money to do so and therefore they're unwilling. THIS APP DOES NOT STOP SPOOFED PHONE NUMBERS! That includes upgrading to the premium paid version. I'm now receiving about 30 spoofed-number scam calls a day and the best advice T-Mobile has is "maybe try changing you're number? Because we sure can't do anything".