
Anna Lorenz
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UPDATE: I now have the fabulous issue that the bank app won't do anything after the login screen; Freezing on the Verification Screen. I haven't even had an update to the app to cause an issue! I am so frustrated with the app since the name change happened that I'm looking into changing banks entirely. This has been an ongoing nightmare for months!
8 people found this review helpful
Columbia Banking System, Inc.
December 24, 2025
Hello, we’re very sorry to hear that you had a poor experience. We take your feedback seriously. Please feel free to call us at 866-486-7782. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.columbiabank.com/contact-us

Adrienne Wilson
Slow to update. Weekends are even slower or will update on Monday after noon. Mobile deposit works after a few tries. It crashes or displays wrong account amounts. I've been locked out due to the app suddenly not recognizing my phone as a trusted device. I've been locked out due to the app recognizing my personal account as a commercial account and wanted a certain numeric code given to me by a different app. My mortgage has me locked with this sucky bank
1 person found this review helpful
Columbia Banking System, Inc.
July 22, 2026
That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-486-7782 or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!

Chantal Young
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My payments literally disappear, one minute its there the next its gone. I have to double check my Venmo & Zelle transactions constantly just to confirm the money was sent. I had issues connecting accounts that use Plaid to confirm income & my god what a headache! Not sure what the positive reviews for customer service are about, when I had issues, I reached out twice through the messaging option. First time, short & not helpful reply. Reached out again, nothing. Chat is just as bad.
1 person found this review helpful
Columbia Banking System, Inc.
May 19, 2026
That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-486-7782 or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!