
Kat Huber
Extremely useful app- I can schedule appointments after clinic hours when something comes up instead of having to wait (and worry) until the next morning, and accessing records is a breeze. has a lot of useful information as well, based on the age of the pet who's tab you're looking at, too. I love the medication reminders for things like heartworm and flea treatments- super helpful! I just wish there was a way to delete a pet. We lost one of our cats a few months ago (he was 17), and he's still in the app. It's a bit of a sucker punch every time I open the app.
53 people found this review helpful
VCA, Inc.
February 10, 2021
Hi Kat, thank you for the kind feedback! However, I'd like to resolve this issue for you - could you reach out to myVCAhelp@vca.com so that our team can make the appropriate changes?

K Weber
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While this works most of the time, it logs me out at least once a month and won't let me re-log in with google email (how I prefer to use this app versus my VCA store login). No matter how many times I try, it contiues to say "error...looks like something went wrong". Usually, I can rectify the problem by uninstalling the app and re-installing it (which is a pain), but not today. Keep getting the error after 3 re-installs. I have a Samsung. Edited to add: Based on response below (which was fairly quick), I did get on the next day w/o a problem; however, I run into this "error" about once a month. So, if it's due to a power outage, it happens too often. That said, it's a decent app, so upgraded my rating from 3 to 4 stars.
20 people found this review helpful
Hi K, we are so sorry for this experience, there was an outage and we are back online. I am an avid android user myself and would love if you gave it another try now. Please email us at myVCAhelp@vca.com and reference this review so we can assist you as quick as possible. You shouldn't need to reinstall anymore.

Ahrielle Whitten
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Downloaded it and was met with nothing but error messages during set up. I'd force stop the app, try again, get a little further and then it locked my account. Not worth the hassle, deleted it. UPDATE: Received an email that fixed my setup issues, so I redownloaded the app and now it works ok. Some areas of the app still are not functional. Links send you to non-existent pages, etc... Still needs some work, but overall if it allows me to make appointments and keep track of what my pup has had done then I'll keep it.
35 people found this review helpful
VCA, Inc.
February 10, 2022
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at myVCAhelp@vca.com. Thank you.