Entergy

4.1
3.56K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Entergy app provides a quick, easy bill payment method, view outages and usage.

Entergy’s mobile app offers customers a quick and easy way to manage their accounts. After viewing account balance and due date, customers can pay with a single swipe. Customers can also enroll in PaperFREE billing, make payment arrangements and choose a monthly billing date. With a bank account or debit/credit card, customers can pay as a guest.

Find outage information on our outage map, Entergy Storm Center, or via text alerts for your specific location. Customers can also use the app to report an outage or check outage status via text messages.

Take control by viewing daily usage and costs or monthly trends. Save energy and money with the latest energy efficiency tips.

The app offers the ability to set up and manage contact preferences for billing, outage, usage and more via text, voice, or email channels. You can customize your dashboard to suit your needs and find the information you need, fast. Learn our latest news and updates with a single tap. Provide your feedback using Real Time Ratings following payments or before logout or share free form via Contact Us on More screen.

Need to register your account? Visit myEntergy.com

What's New:

Entergy’s latest version is a native mobile app, replacing the prior web version.

New features include:

• Biometrics Authentication – After first login using myEntergy credentials, mobile app users can opt in for face or fingerprint recognition.

• Pay Now – One-time Quick Pay setup allows users to pay with single swipe.

• Power Status and Estimated Time to Restore – After logging in, customers will see power status from the home screen, where they can track estimated restoration times during outages.

• View Outage Map – A new map built for mobile devices allows users to track outage by the customer service address or location of their mobile device.

• View Usage from Smart Meters – Customers with an AMI advanced meter installed can view their usage, which updates every 4-5 hours with real-time usage and cost.

• Guest Payment – This option allows customers to “Continue as Guest,” using their customer account number and QPC code to make a guest payment.

• Map of Walk-in Payment Centers and Locate Nearest Payment Center: Find the nearest locations based on mobile device location.

• Learning Videos – Mobile app overview and How To Videos are available on More screen or directly on Entergy YouTube.

The app offers several methods of providing feedback to help us improve the customer experience:

• Real Time Customer Ratings – A screen will display to provide star ratings, with an option for comments about the mobile app experience, following payment or when logging out.

• Contact Us – Located on the “More” screen, customers can provide feedback on use of the mobile app, including suggested enhancements, in free form text.
Updated on
Jun 13, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted
4.1
3.56K reviews
Jen Kaup
March 6, 2022
This is the worst app I have used for trying to make a payment. I have tried multiple times to add or save payments to use for autopay, but each time it will not let me save my bank account information. Last month I had to pay a fee to make my payment. I know my account information is correct I checked it each time I entered it. Please fix. I can't be the only one who is having this issue.
21 people found this review helpful
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Entergy
March 7, 2022
Hi Jen Kaup, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.
Phillip Malbrough
March 5, 2022
Some features are the same, but some have changed. Can still view and pay my bill with the app. Ran into a problem the other day trying to report a street light that didn't work in front of my house. Was able to report that on the previous version of this app, but since they've changed the logo and updated things you can't do that on the new app.
22 people found this review helpful
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Entergy
March 7, 2022
Hi Phillip Malbrough, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.
Caren
August 9, 2020
It's about time that Entergy has an app that allows me to access all three of my accounts with one log in. However, the "edit nickname" function does not work from the phone app or when accessing from my laptop so I don't know which account I'm looking at without memorizing the incredibly long account number. When attempting to get help or search, the search results have absolutely nothing to do with what I'm looking for. Otherwise the functionality of the app is an improvement over previous
7 people found this review helpful
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What's new

- Bill projection now uses weather data to more accurately predict your upcoming bill.
- Improved guest payments.
- Louisiana customers can now report a street light out. Go to the Outage tab, select Report Street Light Out, search address near light and tap on the light to report.