
Jo Si
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The app was the reason I had to walk 10 km today to my Airbnb because I couldn't buy a bus ticket. it keeps quitting on startup and I can't do anything about it. My push notifications show up fine but I just can't access the app itself. An incredibly quick update fixed the issue, without me even providing a lot of details, great work, kudos to the dev team
Hello, we regret that the app keeps crashing shortly after opening and you are unable to complete payments in such situations. Could you please confirm if the app closes immediately after launch or if any message appears. We will pass your feedback to our development team. Best regards, your VR App Team

Paul F
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Dear Team, after the last update, the app is constantly crashing on Samsung S10+, opens and closes immediately. All other apps on the phone are update, and the latest Android build that is available from Samsung is installed. I tried to force stop the app, clear cache, but still same issue. I am unable to use my bank services because of this. Please resolve the problem urgently! L.E: The app opens and closes immediately, no error code is displayed. The version installed is 4.3.4
Hello, it is sorry that the app is crashing on your device and you are unable to use your banking services. Could you please confirm if the app closes immediately after opening or if any message appears. We will pass your feedback to our development team. Best regards, your VR App Team

Volker Behringer
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keeps crashing seconds after starting the app since the last update! tried with mobile data instead of wifi, restarted the phone, ... now i cannot log in to the online banking account on my pc anymore, because they want a securego plus pin. please fix that asap! update (28th june): i uninstalled the app and asked my bank for a new qr code. now it works again.
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Hello, it is sorry that the app is crashing shortly after startup and you are unable to use your banking services. Could you please confirm if the app closes immediately after opening or if any message appears. We will pass your feedback to our development team. Best regards, your VR App Team