
Jannik Gößling
Identification process is broken on Android/Samsung S23 Ultra; when using the App in fullscreen during identification, the Android Navigation Bar at the bottom covers the "continue"-Button after receiving the SMS code. When using the app in pop-out to circumvent it, the "request another code" button covers the input field for the code. Kinda had to manually adjust the window size multiple times which is awkward.
Hello, we're sorry to hear that you had a bad experience with our app. Your feedback is important to us and has been noted. Our team is constantly working to improve the performance of our app. Greetings from your VR App Team

Stefan Scholz
It was stated, registration is an easy and simple online process. so far, so good. Having done this, it simply said, you are going to receive a "snail mail" letter from your bank institution (with a code that will be valid for a week or so as I know these things). Such a procedure is outdated in our digital age. And not everyone in our modern world has the chance to access snail mail timely, as this is bound to a fixed address, which in my case is a cessed once in a while, like others are.
Atruvia AG
January 2, 2026
Hello, we're sorry to hear that you had a bad experience with our app. Your feedback is important to us and has been noted. Our team is constantly working to improve the performance of our app. Greetings from your VR App Team