Kelly Alexander
First time user. Couldn't get it set up after three times by me and twice by the hospital tech. After it was accessible ease of use(information requested to access) was exactly what I needed. However, could not print it out and screen kept locking up while attempting to read through all the lengthy documents. Questioned some of the itemized bills which were immediately clarified.
10 people found this review helpful
Epic Systems Corporation
03 May 2024
We are always looking to improve the experience for our users and really appreciate any feedback. If there is anything specific we can look into, please contact us at MyChartSupport@epic.com.
Susan Csikos
This would be a great app - except. I got it to prepare for my first surgery, hip replacement. I had a lot of prep, and the steps were very important. The tasks were long lists, things you can and can't do post-op, things you need to bring to the hospital/leave home. But once I read & clicked "I understand", the Tasks disappeared. I looked in all the settings, and there is a setting to "Show Completed Tasks", which was ON. It was frustrating and made me very anxious. Please fix!
16 people found this review helpful
Epic Systems Corporation
29 April 2024
Thank you for the review. We are sorry to hear about your experience, and we recommend you reach out to your healthcare organization's MyChart support group. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.
Ginny Robey
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It's too hard to log in. Different every time. Verify this and verify that. I know privacy rules, but you need to take care of that within your system...not thru me logging and verifying for 10 minutes each time. It is so aggravating. You leave too much to us. I am not a technician. That being said, you have a great system, does so much so well. Constant verifying makes it very non user friendly. I hesitate to try the password for fear it may be even more unfriendly or worse.
121 people found this review helpful
Epic Systems Corporation
11 April 2024
To protect your healthcare information from unauthorized use, it is not an option to save your password. However, you can choose easier login methods in the Account Settings page, such as a 4-digit PIN code instead of a password. You can also choose to use fingerprint or face recognition if your device supports it and you've enabled the feature.