NYDocSubmit

NYS Office of Information Technology Services

About this app

NYDocSubmit enables residents of New York State to submit required documents for SNAP, HEAP, Temporary Assistance, and Medicaid – avoiding another trip to the local office.
This App is available to residents of Albany, Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Franklin, Fulton, Genesee, Greene, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Montgomery, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Otsego, Putnam, Rensselaer, Rockland, Saratoga, Schoharie, Schuyler, Seneca, St. Lawrence, Steuben, Suffolk, Sullivan, Tioga, Tompkins, Ulster, Warren, Washington, Wayne, Westchester, Wyoming, and Yates counties, at this time. If your district is not listed, check back soon to see if it has been added.

This App is NOT monitored for emergencies. You must contact your Social Services District office directly if you need help to address an emergency. DO NOT use this App to submit an initial application for SNAP, HEAP, Temporary Assistance, and Medicaid, a periodic report, or a recertification application.

DO NOT submit sensitive images, such as those containing HIV status or domestic violence information and/or addresses that must remain confidential to safeguard you or a household member. If you need to submit such information, or if the App is not available, provide the documents to your District in a manner OTHER THAN through this App, such as through U.S. Postal Service, in person or kiosk (if available) or fax machine.

Ratings and reviews

This app is terrible. If I could give it a negative rating I would. It allows me to sign in, accept terms, and select my county, but won't let me capture any images. The app states it needs permission to access software and work properly. All permissions are granted in settings as well as when the pop-up appears when the app is opened. Still not working. I even uninstalled the app completely and tried again. All to no success. I do not recommend this app. I recommend NYS do better.

App keeps crashing everytime I do a retake of a photo, I get one chance to get a shot to upload, and it has to be done quickly or I have to log in. just to upload 3 documents I've spent about 30 mins doing so and had to log in probably 20 times to get it done, and I have more to do, which doesn't make this convenient. And it would nice if I could upload a file instead of taking a picture. Because some information, such documents I received through email or online banking, cannot be uploaded.

Literally the worst app ever created. The app sends you to your intent browser to sign in and more than half the time it doesn't load after you sign in. Then after 15 minutes I was able to get logined, just to find out that it only allows you to take pictures of documents. You can not upload documents you have saved in your files, like paystubs. So this app is mostly useless and now I'm not sure how I'll get these documents to my worker.

What's new

Performance improvements and bug fixes applied. These updates are expected to resolve issues reported by some users with camera permissions.