levélo - La Métropole Mobilité

FIFTEEN

About this app

Hop on the best electric bike whenever you want.

● The best electric bikes, period ●
Gradual pedal-assist up until 25 km/h, reinforced tyres, comfortable saddle, great handling… We spared no expense and you can feel it.

● One scan to get going ●
Open the app to find an electric bike nearby. Unlock it straight away by scanning the QR code. Whoosh, you’re already gone.

● Auto-pilot mode ●
Make every street your home thanks to integrated GPS navigation and focus on what matters most: pleasure.

● Happiness, shared ●
Park at the closest station and lock your bike by ending your ride in the app. It’s now ready to be used by another person!

Any questions? Find out more on www.levelo.ampmetropole.fr
Our support team can be reached by phone [phone]), email ([e-mail]) or live chat straight through the app.

**
The levelo bike sharing scheme is powered by Fifteen.

Ratings and reviews

Miserable experience. Had only one hour to ride along the coast. Rented two electric bikes at the old port. One had a broken seat and the other the electric motor was not working. Returned them a few stations later and tried to rent another one, but received a message that you had to wait 30 minutes in between rides. Options to report an issue required calling customer service and talking to someone. Basically ruined our morning and left us stranded.

Many broken bikes, app is not reliable, they were unable to process my payment for the 24h pass even though I tried several times, so I needed to pay a lot more... Other time my bike was broken but they still charged me and didn't let me take another bike for the next 30 mins so I was stuck at a place with very poor public transport. Instead of a 15 mins journey it took me almost an hour. Huge disappointment.

Appaling service which ruined my visit to Marseille. From the train station, I was hoping to explore the city on bike trips, however out of approx 10 bikes tried over half had issues including: app errors when scanning bike, unable to start another trip after returning faulty bike (seat post slipping), on another, electric failed on the first hill, then when I returned the bike to the stand, the ride did not end in the app. Oh, and €15 taken off my card before I even went anywhere...