o2 my Service

Conntac GmbH

About this app

The o2 my Service App helps you to quickly and easily clarify questions and problems relating to your Internet and mobile phone connection yourself.

Analyzes
• Automatic problem detection
• No waiting
• Straight to the right instructions

Interactive help
• Automatic problem solving
• Understandable explanations
• Intelligent questions

Contact
• Contact customer service via the app
• Transmission of the analyzes for faster processing in the hotline

Setup assistant
• Reminder of the activation date
• Detection of the router with camera scan
• Scan of the access data and activation of the Internet connection
• Detection of WLAN data and automatic connection setup

Ratings and reviews

It's a good app that takes you through the steps of installation. However, if you set it up in English, and you reach the stage where you need to give the MAC address, it still tells you to call the German language service making the job difficult. O2 also has an English service number. If the user is set to English, the number to call should also direct to the English service number.

Forces you through router configuration while the problem is the quality of the internet connection. I put the SIM in my phone because the O2 router doesn't even find the inserted SIM while troubleshooting. I worked in IT since 1998 an know how to close out failure points. In my case, completely useless!

Kind of useless because after I go through the whole process with the app, at the end I had to contact the customer service which I had to go through the same processes again. Only the difference is guided by a not so kind and friendly customer service. But if you contact the customer service number directly, they will somehow guide you to use this app and won't put you through directly. Tried few times already with the same result. Thank you and have a nice day.

What’s new

Unterstützung der AVM FRITZ!Box 5690 Pro