Southeastern: Train tickets

OnTrack Retail Ltd

About this app

Travel anywhere: buy train tickets to and from any UK railway station, getting you where you need to go.

eTickets and Key Smartcard tickets: offer more sustainable alternatives to paper tickets.

Common Journeys: personalise your home screen and receive real-time updates on journeys you regularly make.

One Click Delay Repay: making delays easier! We’ll automatically generate a delay replay claim and tell you about the compensation you’re entitled to if your train is delayed by 15 minutes or more.

Journey alerts: get real-time notifications for journeys you are about to make straight to your phone.

Digital Railcards: save money with the convenience of a Digital Railcard on your phone.

Check how busy your train will be with SeatFinder information.

Powered by data from Southeastern, National Rail Enquiries and Transport for London.

Built with accessibility in mind: the user-friendly interface helps those with accessibility needs, and makes booking travel assistance easy.

Ratings and reviews

This app tries to do everything -- it doesn't need to. Homepage is too cluttered and visually distracting. No need to show all customers railcards, best fares and updates across ALL lines - personalise or pare back. Plan and buy section is pretty good, but cannot show etickets in app and the journey to add them to wallet/get a pdf is convoluted. Refund journey seems poor. Live trains nice and simple. My tickets a mess. Menu repeats the tabs at the base, why? Are all features really used?

It's a mixed bag. The e-tickets that the app defaults to _ought_ to be a good idea but you need the app running to show the tickets and the app gives the impression of needing an internet connection in order to open. This can result in getting your ticket out at a busy station, the internet service is congested so you can't show your ticket unless you've taken a screenshot or preloaded the app before entering the station. The QR reader of the e-tickets also has mixed performance.

The ticket loading function on Smartcard or Wallet are non functional from a daily use point of view. Or can take two hours to load a ticket. Appalling, do better. Also every time the app upgrades, or logs you out. When you log in, it doesn't apply resolvers rail cards, and you pay more. Junk. Keep cash, buy paper tickets. No batteries required.

What's new

App enhancements and bug fixing