Terrible! Had the app for a few years and opened using biodata. Then, suddenly, it asked me to use email and password to open the app and log into my account. Since then, it doesn't let me in. Says that it's not available to me and now I cannot see my usage, my bill, or upgrade! Shocking stuff. I've deleted and redownloaded multiple times, but still the problem persists.
20 people found this review helpful
Since the O2 Virgin integration the app worked fine. Tried accessing it over the last few days and now doesn't appear to let me in. I had the finger print setup which worked brilliantly and now that's gone, it prompts me to login with email and password. Nothing works. Waiting to hear back from O2 to fix my overall account issues. It's gone from being able to check everything, to now, not able to check anything at all, not even online.
283 people found this review helpful
Everything was working fine, was logging in with a pin, then suddenly had to use email and password. I have the o2 username but no memory of ever setting up a password. Can't reset the password via phone number now. I deleted it and going to restore to see if it works. Can't view my bill or usage, and it's really annoying that I can't manage the accounts I pay for
69 people found this review helpful