
Andrew Lisenby
Beware. In the 7 months I have had this account, the app has worked for less than half of it. Constant crashing, and if I can beg it to open it takes nearly 2 minutes to get to the login screen. Don't look away though, if it actually gets that far and biometrics times out, you get to start all over again. The push notification is the only 2fa option, so good luck logging in on a computer. Furthermore, this bank has lowered my rate 3 times since the account was opened. Look elsewhere.
8 people found this review helpful
Santander Bank, NA
August 18, 2025
Hi, Andrew. We appreciate your feedback regarding the current interest rate and we're sorry for the trouble you are having signing in to the app. For assistance with logging in, please contact us at 833-833-8305 and a rep will be happy to help. Our Customer Service Center is available Monday-Saturday, 8:00 AM to 8:00 PM ET (5:00 AM to 5:00 PM PT).

Jose Rodriguez
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My Open Bank application was declined with NO explanation. I'm trying to open a high yield account. Not a credit card,not getting a mortgage. I called customer service. Was huge up on twice. One rep told me to apply throught the app. I did. declined. One rep told me to wait 30 days and reapply. The last rep told me wait for a letter on why I was declined. I wanted to give you My Money to open an account. Verizon recommended there customers to open an accounts. I am going somewhere else.
Santander Bank, NA
September 2, 2025
Thank you for taking the time to share your experiencing regarding opening an account, Jose. We will share this internally with the Digital Products team as Feedback. We have also noted the experience you described with our Customer Service Center.

TheDJChristoph
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Edit: Was promptly helped by customer support and able to move money into my account. I still believe that the specific error that leaded to this app behavior is a bug and should be fixed. Will update to 5 stars once that's updated :) When I try to move money into my account, I always get a "Connection error" message and am unable to proceed. No matter if I'm on mobile network, connected to WiFi or roaming. This app fails to do the one thing you need it for.
5 people found this review helpful
Santander Bank, NA
July 7, 2025
Thank you for taking the time to provide an update, we will be sure to share your experience internally with our Digital Products team. Please please feel free to contact us at 833-833-8305 and a rep will be happy to help with any updates. Our Customer Service Center is available Monday-Saturday, 8:00 AM to 8:00 PM ET (5:00 AM to 5:00 PM PT).