
The Shovel
App is good otherwise, but I've been getting very frustrated with an issue lately. It's completely updated, I've tried restarting my phone, but nothing changes it. Every time I try to deposit a check using photos, the app crashes at least twice, usually 3 or 4 times. The photos I take are fine. Not sure what's causing this but I figured I'd post in case others are having the issue too.
KeyBank, N.A.
30 January 2026
Good Morning! Thank you for reaching out. We are sorry to hear about your difficulties. Please remove the app, restart your device (this is important!) and then install again. Make sure you don't use a VPN and that you have a strong WiFi signal. Feel free to call Online Support at 1-800-539-1539 if you require further assistance. Thank you!^CH

A Google user
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It's great once you log in, all features are available easily and intuitively. The problem stems on being able to actually log in. Most of the time, it'll get stuck on the "Hello" screen when you launch it, staying there preventing the login screen from showing, even when you force close it doesn't help. The only way I can get logged in when this happens is to go to Android Settings, Apps, Select KeyBank, force stop it, then clear the app's cache. I shouldn't have to do this to log in each time.
128 people found this review helpful
KeyBank, N.A.
5 January 2026
Hello - Please clear the cache and data of the application through your device settings. Once completed, uninstall the app, restart your device and reinstall the app. If you're using a VPN, temporarily disable it for the initial sign on. For further troubleshooting, call our Online Banking Support team at 1-800-539-1539. Thank you. ^AS

Chansity Tucker
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This app is constantly down! It's getting to the point of closing the account. If you can't even keep the app running, how am I supposed to trust you can keep the bank going? Two thumbs down months later and nothing has changed... I'm ready to take my business elsewhere still takes me at least 20 minutes to even access the app. it never works!!!! pathetic
13 people found this review helpful
KeyBank, N.A.
3 January 2023
Hello Chansity - we're sorry to hear about your experience. Please attempt to uninstall the KeyBank app, reboot your device and download the app once more. Feel free to contact us at KeyBank_Help@KeyBank.com and reference this review for additional troubleshooting. Alternatively, you may contact our Digital team at 1-800-539-1539. Thank you ^AS