FreeStyle Libre 3 – US

Abbott Diabetes Care Inc.

About this app

The FreeStyle Libre 3 app is cleared for use with the FreeStyle Libre 3 system sensors.

The newest member of the FreeStyle Libre family is the most advanced continuous glucose monitoring (CGM) technology designed to help you make progress:

• Your glucose in real time, anytime [1].
• Be notified the minute your glucose is too low or high. Optional alarms[2] help you know when to take action.
• Real-time readings updated every minute—5x faster than any other CGMs[3].
• Get detailed reports, including your time in range, to better understand your glucose trends and patterns.

COMPATIBILITY
You can only use the FreeStyle Libre 3 app with the FreeStyle Libre 3 system sensors. It is not compatible with FreeStyle Libre or FreeStyle Libre 2 Family of Sensors.

Compatibility may vary between smartphones and operating systems. Learn more about compatible smartphones at www.FreeStyleLibre.com.

APP INFORMATION
The FreeStyle Libre 3 app is intended for measuring glucose levels in people with diabetes when used with the FreeStyle Libre 3 system sensors. For more information on how to use the FreeStyle Libre 3 app, please refer to the User’s Manual.

Consult a healthcare professional to confirm if this product is right for you or if you have questions about how to use this product to make treatment decisions.

[1] A 60-minute warm-up is required when applying the sensor.
[2] Notifications will only be received when alarms are turned on and the sensor is within [30 feet or 10 meters] unobstructed of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts. See the FreeStyle Libre 3 User’s Manual for more information.
[3] The user’s device must have internet connectivity for glucose data to automatically upload to LibreView.

The sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. Other trademarks are the property of their respective owners.

For additional legal notices and terms of use, go to www.FreeStyleLibre.com.

Before using the app, review product labeling and the interactive tutorial at
https://www.freestyle.abbott/us-en/support.html#app3.

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To resolve any technical or Customer Service issues you are having with a FreeStyle Libre product, please contact FreeStyle Libre Customer Service directly.

Ratings and reviews

I am unsatisfied with the app compared to the Libre 2 app. I can scan to start the sensor, but not afterward. Instead, I do get an updated graph with the glucose reading. But it does not log any readings unless you log an event. In my case, I've learned to press on the Note selection and then input a period in order to record the reading. I also miss the average glucose reading being on the home page and having to look for it thru the menu. I am going to compare to the reader in 5 days.

I have about had it with the app. I went three weeks with no ability to open the app; then I tried again; scanned one sensor, which lasted the whole 15 days. Installed another sensor-- BINGO, and the app won't open. Again, worked yesterday; stopped today. I have tried your "customer care" several times. I need help, not hold music. Please don't blame the phone technology - Android or Apple. You insisted on a new app for the 3+. Fix YOUR bugs.

I've only been using this app for 3 days, but during those 3 days I've had to uninstall and reinstall 6 times. Yesterday I experienced signal loss at 3pm and it is now 6am with no signal, so I am uninstalling and reinstalling again. I just moved from the Libre 2 to the Libre 3 Plus and at this point I prefer the 2, as I had far fewer issues with it. I can't even tap my phone to my sensor to ensure signal and get a glucose reading. Additionally I keep getting "app closed" notifications.

What’s new

Bug fixes and performance improvements.