Freshservice for Intune
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Über diese App
Freshservice for Intune is the essential companion app that seamlessly integrates with Microsoft Intune to supercharge your endpoint management capabilities, ensuring a seamless and secure IT environment.
Embark on a new era of ITIL excellence with our core modules, spanning incident management, asset management, user management, service catalog, task management, and beyond.
Key Features Redefining Your Mobile Experience:
Real-time Push Notifications:
Stay in the loop with instant updates, ensuring you're always informed and notified when things need your attention.
Effortless Ticket Management:
Create, respond, assign, and manage tickets on the fly for unparalleled convenience. You can edit the ticket, modify ticket properties, respond to it, close it, merge it with another ticket, and even execute scenario automations.
Customizable Ticket Views:
Prioritize and manage important tickets with 9+ default views and unlimited custom views.
Enhanced Communication:
Improve communication with quick access to canned responses, file attachments, and private notes.
Knowledge Base Access:
Streamline information retrieval by swiftly accessing solutions from your knowledge base.
Seamless Request Approvals:
Access the list of pending approvals and approve requests seamlessly with richer context, ensuring swift decision-making.
On-Call Schedule Visibility:
Stay informed about on-call schedules and who's available, fostering efficient collaboration.
Service Catalog Access:
Enable requesters to effortlessly place and track service requests through our comprehensive service catalog.
Requester management:
Get a quick overview of requester information like language, time zone, department, etc., and view a list of tickets associated with the requester and assets assigned to them for quick context.
Efficient Asset Management:
Scan assets on the go for accurate inventory management optimizing asset tracking. The Scan Asset option helps agents quickly scan a barcode, QR code, or text with asset information to get and add all the asset details into the system.
Secure Single Sign-On (SSO) and SAML Integration:
Ensure secure and efficient access with Single Sign-On (SSO) and SAML integration.
Integration with Instant Messaging Apps:
Seamlessly integrate with instant messaging apps like Slack or MS Teams to effortlessly share tickets and enhance collaboration.
Ticket Merging for Operational Efficiency:
Reduce undue workload by merging similar tickets, streamlining operations, and optimizing efficiency.
Light and Dark Mode Options:
Personalize your app experience by switching between light and dark modes based on your preferences.
Download the Freshservice for Intune app today and elevate your service delivery to new heights!
Embark on a new era of ITIL excellence with our core modules, spanning incident management, asset management, user management, service catalog, task management, and beyond.
Key Features Redefining Your Mobile Experience:
Real-time Push Notifications:
Stay in the loop with instant updates, ensuring you're always informed and notified when things need your attention.
Effortless Ticket Management:
Create, respond, assign, and manage tickets on the fly for unparalleled convenience. You can edit the ticket, modify ticket properties, respond to it, close it, merge it with another ticket, and even execute scenario automations.
Customizable Ticket Views:
Prioritize and manage important tickets with 9+ default views and unlimited custom views.
Enhanced Communication:
Improve communication with quick access to canned responses, file attachments, and private notes.
Knowledge Base Access:
Streamline information retrieval by swiftly accessing solutions from your knowledge base.
Seamless Request Approvals:
Access the list of pending approvals and approve requests seamlessly with richer context, ensuring swift decision-making.
On-Call Schedule Visibility:
Stay informed about on-call schedules and who's available, fostering efficient collaboration.
Service Catalog Access:
Enable requesters to effortlessly place and track service requests through our comprehensive service catalog.
Requester management:
Get a quick overview of requester information like language, time zone, department, etc., and view a list of tickets associated with the requester and assets assigned to them for quick context.
Efficient Asset Management:
Scan assets on the go for accurate inventory management optimizing asset tracking. The Scan Asset option helps agents quickly scan a barcode, QR code, or text with asset information to get and add all the asset details into the system.
Secure Single Sign-On (SSO) and SAML Integration:
Ensure secure and efficient access with Single Sign-On (SSO) and SAML integration.
Integration with Instant Messaging Apps:
Seamlessly integrate with instant messaging apps like Slack or MS Teams to effortlessly share tickets and enhance collaboration.
Ticket Merging for Operational Efficiency:
Reduce undue workload by merging similar tickets, streamlining operations, and optimizing efficiency.
Light and Dark Mode Options:
Personalize your app experience by switching between light and dark modes based on your preferences.
Download the Freshservice for Intune app today and elevate your service delivery to new heights!
Aktualisiert am
Was die Sicherheit angeht, solltest du als Erstes verstehen, wie Entwickler deine Daten erheben und weitergeben. Die Datenschutz- und Sicherheitspraktiken können je nach deiner Verwendung, deiner Region und deinem Alter variieren. Diese Informationen wurden vom Entwickler zur Verfügung gestellt und können jederzeit von ihm geändert werden.
Keine Daten werden mit Drittunternehmen oder -organisationen geteilt
Diese App kann die folgenden Datentypen erheben
Standort, Personenbezogene Daten und 6 andere
Daten werden bei der Übertragung verschlüsselt
Daten können nicht gelöscht werden
Neuerungen
- Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
Support für diese App
Informationen zum Entwickler
Freshworks Inc.
sales@freshworks.com
2950 S Delaware St Ste 201
San Mateo, CA 94403
United States
+1 855-747-6767
