![](https://play-lh.googleusercontent.com/a/ACg8ocJcPm9gnqndhaw2ljywpHo0-PIKLioT6WZ9MO3oE4cHbG3FOA=s32-mo)
Joseph Brymer
Rating is for the app, not their service. Overall service is great, my only complaint is their app is terrible. Over the last couple years I've only managed to use the app half a dozen times as I always get the "Something went wrong" screen. Even now with an updated service plan I still only see the "Something went wrong" screen. The only way to access my account is through their website. The app might as well be obsolete.
7 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUb1kdVjjkLPVw9dJ0KK0Fywh9yCEVRGfhPKg0l3IfDehrQ-jbD=s32)
Robert Woodmansee
One of the worst commercial apps i have ever used. ALL links resolve to web page unavailable. I have trying to claim the "benefits" from T-mobile fir several months and can never get past web page not found. I guess this is a good way to save money. In addition, if i am trting to find information about my account, it takes, in many instances, up to 5 minutes to load.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUl4fXQetGPQtKgijmruXR8_-YXzZ6P_7mDfJJBGvXNJxotz5CqjQ=s32)
Chris Tina
I've always had problems with this app. Sometimes I can't even get it open. The problems have only gotten worse since the new update. I can't load pages. I can't chat. I have to log in every time as it never remembers my device anymore and IF I get passed that page, it's a miracle if anything else works. It took me trying at different tines over two days just to make a payment.
31 people found this review helpful