
Ace Savant
Experience ranges from atrocious to unusable. Synology recently pushed an update that forces H265 rendering to the client side, and now my video streams - all of them, stutter and fail to zoom and run with sub-1FPS. no option to return the rendering to the station and no way to resolve the problem. I NEED to be able to smoothly view and be able to zoom into my streams for security purposes. I will be looking into another platform.
4 people found this review helpful
Synology Inc.
April 20, 2026
Dear User, this issue has been fixed, please update DS cam to the latest release version. If you still have any question, you can submit a ticket to our developer team via https://sy.to/support2svs. Thank you for the feedback. We will keep working hard to make DS cam better.

Tom Sullivan
The app works ok. I can see my camera and access recordings. Event notifications arrive quickly. Some of the notifications have full width previews which are great, but not all of them. This might have something to do with the second issue I have. The app constantly has to log in, every time I open the app, it takes a few seconds to log in. My credentials are remembered and the log in is automatic,but I'm thinking that I only get image previews when logged in. Small but annoying issues.
2 people found this review helpful
Synology Inc.
August 25, 2023
Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.

A Google user
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Lost PTZ control/button as of a month or so ago. I have not experienced many issues through the years using this app, however, I recently logged in and noticed I no longer have PTZ controls on any of my PTZ cameras that were previously working as expected. **Update after dev response** Thank you for your prompt response, I found it after scrolling on the bottom menu. I would recommend that this button be moved back.(or at least the option to) As I use it often.
4 people found this review helpful
Synology Inc.
December 24, 2019
Hi Sir, PTZ function is now in the shortcut button list below the timeline area since the last update version 3.4.0. Thank you for the feedback. We will keep working hard to make DS cam better.