
Ace Savant
Experience ranges from atrocious to unusable. Synology recently pushed an update that forces H265 rendering to the client side, and now my video streams - all of them, stutter and fail to zoom and run with sub-1FPS. no option to return the rendering to the station and no way to resolve the problem. I NEED to be able to smoothly view and be able to zoom into my streams for security purposes. I will be looking into another platform.

Tom Sullivan
The app works ok. I can see my camera and access recordings. Event notifications arrive quickly. Some of the notifications have full width previews which are great, but not all of them. This might have something to do with the second issue I have. The app constantly has to log in, every time I open the app, it takes a few seconds to log in. My credentials are remembered and the log in is automatic,but I'm thinking that I only get image previews when logged in. Small but annoying issues.
1 person found this review helpful
Synology Inc.
August 25, 2023
Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.

A Google user
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If I wait 55 seconds it will finally finish the login process and populate my screen with my cameras. The app works better after loaded than the previous version, but gone are the days of quickly viewing my camera at the front door. It was so slow to login that I thought the app was failing--no it just takes almost a full minute to load. Synology, this unacceptable. You need to fix this!!!
11 people found this review helpful
Synology Inc.
January 2, 2020
Dear Sir, your review is very important to us. If you update to the latest version and it works for you, could you please review the ratings and give us some positive encouragement? Thank you for the kindly feedback.