
Kevin William
Quite a poorly designed app, even simple thing as forgot password doesn't work at all, you will not receive the temporary ID and password and you must call the customer service just to get it. Since 2024 it's been like that and I'm using the latest android version so it's impossible that it's my phone that's the issue, it's your application itself. Appreciate if the team could expedite the fix, quite a nuisance for customers.
7 people found this review helpful
Standard Chartered Bank PLC
August 19, 2025
Hi Kevin William, thank you for your feedback. Please be advised for Online Banking and SC Mobile Key related, 2-factor authentication is required. Kindly reach out to our Client Care Centre at 1300 888 888 (or +603-7711 8888 if you are calling from overseas) for assistance related to Online Banking and SC Mobile Key. Thank you.

Nurul Amira
So hard to contact their customer service as I have tried more than 10 times and when I get to talk with the PIC, they cant even help me. Im so frustrated as they aren't making the process easier compare to the other banks I have dealth with. Even their mobile app is so outdated compare to the other banks.
Standard Chartered Bank PLC
September 12, 2025
Hi Nurul Amira, thank you for your feedback. We appreciate your patience as we continue to bring more improvements to provide you better banking experience on our mobile app. Please feel free to reach out to us via PM on our Facebook page at Standard Chartered Malaysia if you require any assistance. Thank you.

Zoe Choong
Changing device for this app is a nightmare. All calls for temporary pins were directed to automated bots & the pin they generated gave me errors instead. There aren't any ways to reach a human staff at all. Everything require the key from this app. My entire account feels like it went on a lockdown just because the app was unusable. Cost me RM24 to grab back and forth from home to physical branch just to change device. You guys should pay me back instead for the hassle you caused me.
3 people found this review helpful
Standard Chartered Bank PLC
July 10, 2025
Hi Zoe Choong, this is not the experience that we aim for you. However, for issues related to Online Banking, 2-factor authentication is necessary and is only accessible through the Hotline Call Centre or by visiting our branches. Thank you and have a nice day.