
ben lee
Once again after reinstalling last week to reauthorised the device as a token few days ago was asked to do it again. But after few code error was locked out. Bare in mind this phone i have been using for each log in and approval for a year. Was told the issue has been going one for 2 weeks and no solution on hand? We need to pay business expenses and workers salary. We cannot wait for cooling period for each and every transaction. Fix it or i will switch all my business account.
3 people found this review helpful
Oversea-Chinese Banking Corporation Limited
December 5, 2023
Hi Ben
Thank you for your feedback.
Please call our Business Banking Hotline, quoting this reference number SR-3167312 so our Service Managers may assist you.
Yours sincerely
^BizInteract

Jason Wong
If I could leave a 0 star rating. Every time there is a app update, I would have problem with the login and the stupid thing is they always choose to update on Friday night, which is fine except I would lose access, and the support is only available on Monday to friday. As it is, the average is currently 2 stars, so that tells you alot of OCBC current digital operations.
10 people found this review helpful
Oversea-Chinese Banking Corporation Limited
May 31, 2021
Dear Jason, Thank you for your feedback. Please call us at +65 6538 1111, quoting this reference number – SR–1-302571133 so our Service Managers may assist you. Yours sincerely ^BI

Wilson Tan
- Flag inappropriate
- Show review history
My initial complain: After the latest update, my android phone cannot log in. It just stuck at the logo and nothing goes on. Tried many times to reinstall, the outcome is always the same. Immediate follow up from OCBC team: Customer Service was very helpful. Guided me online step by step with patience. the problem remained unsolved. The OCBC team attended to my case in person, and discovered a software issue from Samsung. Managed to debug and resolve the issue. Impressed by their quick response
Oversea-Chinese Banking Corporation Limited
July 29, 2025
Hi Wilson
Thank you for your feedback. Please call our Business Banking Hotline, quoting this reference number SR-4341462 so that our Service Managers may assist you.
Yours sincerely
^BizInteract